Based on the Blip API documentation
Adding the data source
Requirements
- Use an account with administrator access
Instructions
1) As an administrator, login to your Blip (Take) account;
2) Once logged in, select the chatbot you want to integrate;
3) On your chatbot page, at the top right, below your name, click on the gear button to go to settings;
4) In the settings page, on the left bar, select the option of “Connection information”;
5) Now just navigate to the bottom of the page, where you will find the “HTTP Endpoints” section, copy the value of your token displayed in “Header authentication (Authorization)” including the word *Key* that is at the beginning:
ATTENTION: It is important to copy the “Header authentication (Authorization)” field exactly as it is in the Blip, including the word Key if it is there
7) Now just paste your token obtained in step (5), name your data source and click “SAVE”.
Pipelines
Relationship chart
Tickets
| Field | Type | |
|---|---|---|
| id | text | [en] the id of the ticket |
| status | text | [en] the ticket status |
| rating | float | [en] the ticket rating for the agent |
| customerdomain | text | [en] the domain of customer |
| agentidentity | text | [en] the agent identity |
| team | text | [en] the ticket team |
| sequentialid | float | [en] the ticket sequential id |
| parentsequentialid | float | [en] the ticket sequential if when transfered |
| storagedate | timestamp | [en] the ticket creation date |
| owneridentity | text | |
| closed | boolean | [en] define if the ticket is closed |
| provider | text | [en] the name of the agent provider for ticket |
| statusdate | timestamp | [en] the date of the last status |
| externalid | text | [en] the providers ticket id |
| customeridentity | text | |
| unreadmessages | float | [en] the number of unread messages |
| opendate | timestamp | [en] the ticket open date |
NOTES
1. This integration refers to agent chats
2. Due to API limitations, only tickets created less than 1 month ago or with closed=false status are returned