Huggy

Huggy is a complete Omnichannel Digital Service platform for your company to capture leads, engage customers, delight and sell. With our connector, you can access your Huggy data directly in your Data Warehouse or Data Lake with just a few clicks.

Adding the data source

To add the Huggy connector to Kondado, follow the steps below:

1) Login to your Huggy account and in the left sidebar select settings (gear) and then under Integrations select “API”

2) On the API access page, click “Copy” to copy your token

3) On the Kondado platform, go to the add data sources page and select the Huggy data source;

4) Paste the token obtained in step (2) into “Token” and click “SAVE”

That's it! You are now ready to create Huggy ELT for your data warehouse

Pipelines

Relationship Chart

Agentes

Field	Type
id	float
name	text

Contatos

Main Object

Field	Type
id	float
name	text
mobile	text
phone	text
email	text

customFields

Field	Type
contact_id	float
customfield_value	text
customfield_key	text

Chats

Main Object

Field	Type
id	float
workflowstepid	text
tabulationid	float
sitecustomerid	float
attendedat	timestamp
workflowid	text
secondagentid	text
queuenumber	text
contactid	text
messengerid	text
updatedat	timestamp
closedat	timestamp
agentid	float
createdat	timestamp
departmentid	float

channels

Field	Type
chat_id	float
channels_type	text
channels_uuid	text
channels_name	text
channels_id	float

Pesquisas de Satisfação dos Chats

Field	Type
chat_id	float
feedback_score	float
feedback_text	text