Huggy

Huggy is a complete Omnichannel Digital Service platform for your company to capture leads, engage customers, delight and sell. With our connector, you can access your Huggy data directly in your Data Warehouse or Data Lake with just a few clicks.

Adding the data source

To add the Huggy connector to Kondado, follow the steps below:

1) Login to your Huggy account and in the left sidebar select settings (gear) and then under Integrations select “API”

2) On the API access page, click “Copy” to copy your token

3) On the Kondado platform, go to the add data sources page and select the Huggy data source;

4) Paste the token obtained in step (2) into “Token” and click “SAVE”

That's it! You are now ready to create Huggy ELT for your data warehouse

Pipelines

Relationship Chart

Agentes

Field	Type
id	float
name	text

Contatos

Main Object

Field	Type
id	float
name	text
mobile	text
phone	text
email	text

customFields

Field	Type
contact_id	float
customfield_value	text
customfield_key	text

Chats

Main Object

Field	Type
id	float
workflowstepid	text
tabulationid	float
sitecustomerid	float
attendedat	timestamp
workflowid	text
secondagentid	text
queuenumber	text
contactid	text
messengerid	text
updatedat	timestamp
closedat	timestamp
agentid	float
createdat	timestamp
departmentid	float

channels

Field	Type
chat_id	float
channels_type	text
channels_uuid	text
channels_name	text
channels_id	float

Pesquisas de Satisfação dos Chats

Field	Type
chat_id	float
feedback_score	float
feedback_text	text

Add Huggy as a Data Source on Kondado

Connect your Huggy omnichannel platform data to your data warehouse or data lake using Kondado's connector.

1

Retrieve your Huggy API token

Log in to your Huggy account, open the left sidebar settings (gear icon), go to Integrations, select "API", and click "Copy" to copy your token.

2

Select the Huggy connector on Kondado

On the Kondado platform, navigate to the add data sources page and choose the Huggy data source from the available connectors.

3

Authenticate and save the connection

Paste the copied Huggy token into the "Token" field and click "SAVE" to complete the authentication.

4

Start building Huggy ELT pipelines

You are now ready to create Huggy ELT pipelines to load data into your data warehouse or data lake, including tables like Agentes, Contatos, Chats, and Satisfaction Surveys.

Frequently asked questions

What is Huggy and what data can I extract with the Kondado connector?▼

Huggy is a complete Omnichannel Digital Service platform for capturing leads, engaging customers, and selling. With Kondado's connector, you can extract data from tables including Agentes, Contatos (with custom fields), Chats (with channels and satisfaction surveys), and load them into your data warehouse.

Where do I find my Huggy API token?▼

You can find your Huggy API token by logging into your Huggy account, clicking the settings gear icon in the left sidebar, navigating to Integrations, and selecting "API". On the API access page, click "Copy" to copy your token.

What data types are available in the Huggy connector's Contatos table?▼

The Contatos table includes fields such as id (float), name (text), mobile (text), phone (text), email (text), and a customFields nested object with contact_id (float), customfield_value (text), and customfield_key (text).

Can I send Huggy data to a BI tool or spreadsheet instead of a data warehouse?▼

Yes, after extracting Huggy data through Kondado, you can send it to various destinations. Explore Kondado destinations including BI tools, or use import to spreadsheets for direct analysis.

What timestamp fields are available in the Chats table?▼

The Chats table includes several timestamp fields: attendedat (when the chat was attended), updatedat (last update time), closedat (when the chat was closed), and createdat (when the chat was created), along with workflow and agent identifiers.

Written by

Thassyo Pereira·Published 2023-07-05·Updated 2026-04-25