id

text

[en] The unique identifier of the brand in Zendesk.

active

boolean

[en] Specifies whether the brand is currently active in Zendesk.

brand_url

text

[en] The public URL for the brand, typically used by customers to access the help center or support site.

default

boolean

[en] Indicates if this brand is set as the default brand for the Zendesk account.

has_help_center

boolean

[en] Indicates whether the brand has an active Help Center enabled.

help_center_state

text

[en] The current state of the brand's Help Center (e.g., enabled, disabled).

host_mapping

text

[en] The custom host mapping (CNAME) used to map the brand’s support site to a custom domain.

is_deleted

boolean

[en] Specifies whether the brand has been deleted from Zendesk.

logo_content_type

text

[en] The MIME type of the logo file (e.g., image/png).

logo_content_url

text

[en] The direct URL where the logo image can be accessed.

logo_deleted

boolean

[en] Specifies whether the logo file has been deleted.

logo_file_name

text

[en] The file name of the logo image.

logo_height

float

[en] The height of the logo image in pixels.

logo_id

text

[en] The unique identifier of the logo attachment.

logo_inline

boolean

[en] Indicates whether the logo is intended for inline display.

logo_mapped_content_url

text

[en] The mapped URL of the logo image, typically the same as content_url.

logo_size

float

[en] The file size of the logo image in bytes.

logo_url

text

[en] The API endpoint URL for retrieving the brand's logo attachment details.

logo_width

float

[en] The width of the logo image in pixels.

name

text

[en] The name of the brand (e.g., Torra).

subdomain

text

[en] The Zendesk subdomain associated with the brand.

url

text

[en] The API endpoint URL for retrieving the brand details in Zendesk.

ticket_form_ids

text

signature_template

text

created_at

timestamp

updated_at

timestamp

brand_id

text

[en] The unique identifier of the brand in Zendesk.

logo_thumbnails_id

text

[en] The unique identifier of the logo thumbnail attachment.

logo_thumbnails_content_type

text

[en] The MIME type of the thumbnail file (e.g., image/png).

logo_thumbnails_content_url

text

[en] The direct URL where the thumbnail image can be accessed.

logo_thumbnails_deleted

boolean

[en] Specifies whether the thumbnail file has been deleted.

logo_thumbnails_file_name

text

[en] The file name of the thumbnail image.

logo_thumbnails_height

float

[en] The height of the thumbnail image in pixels.

logo_thumbnails_inline

boolean

[en] Indicates whether the thumbnail is intended for inline display.

logo_thumbnails_mapped_content_url

text

[en] The mapped URL of the thumbnail image, typically the same as content_url.

logo_thumbnails_size

float

[en] The file size of the thumbnail image in bytes.

logo_thumbnails_url

text

[en] The API endpoint URL for retrieving a thumbnail version of the logo.

logo_thumbnails_width

float

[en] The width of the thumbnail image in pixels.

id

text

[en] Unique identifier of the ticket.

actor_id

text

[en] Identifier of the actor (agente ou usuário) que realizou a exclusão.

actor_name

text

[en] Display name of the actor who deleted the ticket.

deleted_at

timestamp

[en] Date and time when the ticket was deleted.

description

text

[en] Main description/content of the deleted ticket.

previous_state

text

[en] Status of the ticket before deletion (ex.: solved, closed).

subject

text

[en] Subject/title of the deleted ticket.

id

text

[en] Unique identifier of the group.

updated_at

timestamp

[en] When the group was last updated.

default

boolean

[en] Indicates whether this is the account’s default group.

name

text

[en] Group name.

url

text

[en] URL for the group record.

created_at

timestamp

[en] When the group was created.

deleted

boolean

[en] Flags whether the group is marked as deleted.

description

text

[en] Text description of the group.

id

text

[en] Identifier of the link record.

ticket_id

text

[en] ID of the related Zendesk ticket.

    Tickets > > id

issue_id

text

[en] ID da issue correspondente no Jira.

issue_key

text

[en] Key of the linked Jira issue.

url

text

[en] URL for the link record.

created_at

timestamp

[en] When the link was created.

updated_at

timestamp

[en] When the link was last updated.

id

text

[en] Unique identifier of the organization.

shared_comments

boolean

[en] Allows end users in the organization to see each other’s ticket comments.

updated_at

timestamp

[en] When the organization was last updated.

domain_names

text

[en] Email domains linked to the organization.

shared_tickets

boolean

[en] Allows end users in the organization to view each other’s tickets.

name

text

[en] Unique name of the organization.

url

text

[en] URL for the organization record.

organization_fields

text

[en] Custom fields stored for the organization.

created_at

timestamp

[en] When the organization was created.

tags

text

[en] Tags associated with the organization.

details

text

[en] Additional details about the organization (e.g., address).

group_id

text

[en] Group automatically assigned to new tickets from this organization.

external_id

text

[en] External ID to link the organization to another system (case-insensitive).

notes

text

[en] Internal notes about the organization.

id

text

[en] Unique identifier of the satisfaction rating.

comment

text

[en] Comment submitted with the rating, when available.

assignee_id

text

[en] Agent assigned at the time of the rating.

score

text

[en] Rating value (offered, unoffered, good, bad).

ticket_id

text

[en] Identifier of the rated ticket.

    Tickets > > id

requester_id

text

[en] Requester who submitted the rating.

url

text

[en] URL for the rating record.

created_at

timestamp

[en] When the satisfaction rating was created.

group_id

text

[en] Group assigned to the ticket when rated.

updated_at

timestamp

[en] When the satisfaction rating was last updated.

id

text

[en] Unique identifier of the metric event.

deleted

boolean

[en] Available for breach events; ignore when true.

group_sla_business_hours

boolean

[en] Indicates if group SLA timing uses business hours.

group_sla_policy_description

text

[en] Description of the group SLA policy applied.

group_sla_policy_title

text

[en] Title of the group SLA policy applied.

group_sla_policy_id

text

[en] For apply_group_sla events: ID of the enforced group SLA policy.

group_sla_target

float

[en] Group SLA target being enforced (apply_group_sla events).

instance_id

text

[en] Instance number of the metric event (increments per ticket).

metric

text

[en] Metric tracked (ex.: agent_work_time, reply_time, requester_wait_time).

sla_business_hours

boolean

sla_policy_description

text

[en] Description of the SLA policy applied.

sla_policy_title

text

[en] Title of the SLA policy applied.

sla_policy_id

text

[en] Available for apply_sla events: ID of the SLA policy enforced.

sla_target

float

[en] SLA target being enforced (apply_sla events).

status_business

float

[en] For update_status events: minutes open in business hours.

status_calendar

float

[en] For update_status events: minutes open in calendar hours.

ticket_id

text

[en] Identifier of the associated ticket.

    Tickets > > id

time

timestamp

[en] Timestamp when the event occurred.

type

text

[en] Type of metric event (activate, pause, fulfill, apply_sla, breach, update_status, measure).

id

text

[en] Unique identifier of the audit event.

ticket_id

text

[en] Identifier of the ticket associated with the audit.

    Tickets > > id

via__source__to__name

text

[en] Destination name captured in the channel metadata.

via__source__to__address

text

[en] Destination address captured in the channel metadata.

via__source__from__original_recipients

text

[en] Original recipients listed in the channel metadata.

via__source__from__name

text

[en] Source name captured in the channel metadata.

via__source__from__address

text

[en] Source address captured in the channel metadata.

via__source__rel

text

[en] Relationship indicator in the source metadata.

via__channel

text

[en] Channel through which the audit action happened.

created_at

timestamp

[en] When the audit event was created.

author_id

text

[en] User who generated the audit event.

metadata__system__latitude

float

[en] Latitude recorded in system metadata, when available.

metadata__system__client

text

[en] Client user agent recorded in system metadata.

metadata__system__ip_address

text

[en] IP address recorded in system metadata.

metadata__system__location

text

[en] Location string derived from system metadata.

metadata__system__longitude

float

[en] Longitude recorded in system metadata, when available.

audit_id

text

[en] Identifier of the parent audit.

events__data

text

[en] Raw data payload for the audit event.

events__type

text

[en] Type of the audit event.

events_id

text

[en] Identifier of the event within the audit.

ticket_id

text

[en] Identifier of the ticket the comment belongs to.

    Tickets > > id

id

text

[en] Identifier of the comment.

author_id

text

[en] Identifier of the user who authored the comment.

    Users > > id

created_at

timestamp

[en] When the comment was created.

public

boolean

[en] Indicates whether the comment is public.

body

text

[en] Body of the comment in text form.

ticket_id

text

[en] Identifier of the associated ticket.

    Tickets > > id

id

text

[en] Identifier of the ticket metric record.

updated_at

timestamp

[en] When the metric record was last updated.

solved_at

timestamp

[en] When the ticket was solved.

replies

int

[en] Number of public replies added by agents.

full_resolution_time_in_minutes__calendar

float

[en] Minutes to full resolution (calendar hours).

full_resolution_time_in_minutes__business

float

[en] Minutes to full resolution (business hours).

on_hold_time_in_minutes__calendar

float

[en] Minutes on hold during calendar hours.

on_hold_time_in_minutes__business

float

[en] Minutes on hold during business hours.

status_updated_at

timestamp

[en] When the ticket status was last updated.

assignee_stations

float

[en] Number of different assignees the ticket had.

requester_updated_at

timestamp

[en] When the requester last updated the ticket.

initially_assigned_at

timestamp

[en] When the ticket was first assigned.

group_stations

float

[en] Number of groups the ticket passed through.

first_resolution_time_in_minutes__calendar

float

[en] Minutes to first resolution (calendar hours).

first_resolution_time_in_minutes__business

float

[en] Minutes to first resolution (business hours).

assigned_at

timestamp

[en] When the ticket was assigned.

latest_comment_added_at

timestamp

[en] When the latest comment was added.

reply_time_in_minutes__calendar

float

[en] Minutes to first reply (calendar hours).

reply_time_in_minutes__business

float

[en] Minutes to first reply (business hours).

url

text

[en] URL for the ticket metric record.

created_at

timestamp

[en] When the metric record was created.

assignee_updated_at

timestamp

[en] When the assignee last updated the ticket.

reopens

float

[en] Number of times the ticket was reopened.

requester_wait_time_in_minutes__calendar

float

[en] Minutes the requester waited (calendar hours).

requester_wait_time_in_minutes__business

float

[en] Minutes the requester waited (business hours).

agent_wait_time_in_minutes__calendar

float

[en] Minutes the agent waited (calendar hours).

agent_wait_time_in_minutes__business

float

[en] Minutes the agent waited (business hours).

id

text

[en] Unique identifier of the ticket.

status

text

[en] Status of the ticket (new, open, pending, hold, solved, closed).

follower_ids

text

[en] Identifiers of agents following the ticket.

via__source__to__name

text

[en] Destination name in the ticket source metadata.

via__source__to__address

text

[en] Destination address in the ticket source metadata.

via__source__from__name

text

[en] Source name captured for the ticket.

via__source__from__address

text

[en] Source address captured for the ticket.

via__source__rel

text

[en] Relationship indicator in the ticket source metadata.

via__channel

text

[en] Channel through which the ticket was created.

description

text

[en] First comment/body of the ticket (somente leitura).

tags

text

[en] Tags aplicadas ao ticket.

problem_id

text

[en] For incident tickets, ID of the related problem ticket.

allow_channelback

boolean

[en] Indicates if channelback is allowed for this ticket.

updated_at

timestamp

[en] When the ticket record was last updated.

submitter_id

text

[en] User who submitted the ticket (autor do primeiro comentário).

    Users > > id

assignee_id

text

[en] Agent currently assigned to the ticket.

    Users > > id

brand_id

text

[en] Identifier of the brand linked to this ticket.

due_at

timestamp

[en] Due date/time for task-type tickets.

satisfaction_rating

text

[en] Satisfaction rating or state (offered/unoffered) when available.

is_public

boolean

[en] True when the ticket has public comments.

requester_id

text

[en] User who requested the ticket.

    Users > > id

forum_topic_id

text

[en] Forum topic the ticket came from (when applicable).

recipient

text

[en] Original recipient address used for notifications.

subject

text

[en] Ticket subject text.

organization_id

text

[en] Organization linked to the requester.

    Organizations > > id

url

text

[en] URL for the ticket record.

type

text

[en] Ticket type (problem, incident, question, task).

created_at

timestamp

[en] When the ticket record was created.

sharing_agreement_ids

text

[en] Identifiers of sharing agreements applied to the ticket.

allow_attachments

boolean

[en] Indicates if agents can add attachments to comments.

followup_ids

text

[en] IDs de follow-ups criados a partir deste ticket (visíveis após o fechamento).

collaborator_ids

text

[en] Identifiers of users currently em cópia no ticket.

priority

text

[en] Priority level (urgent, high, normal, low).

raw_subject

text

[en] Dynamic content placeholder for the subject, or the subject text itself.

email_cc_ids

text

[en] IDs de agentes ou usuários finais atualmente em cópia no ticket.

has_incidents

boolean

[en] Indicates if a problem-type ticket has linked incidents.

group_id

text

[en] Group assigned to the ticket.

    Groups > > id

external_id

text

[en] External identifier to link the ticket to another system.

ticket_id

text

[en] ID of the parent ticket.

fields__id

text

[en] Identifier of the ticket field.

fields_title

text

[en] Title/label of the field.

fields__value

text

[en] Value stored in the custom field.

id

text

[en] Unique identifier of the user.

tags

text

[en] Tags assigned to the user when tagging is enabled.

locale

text

[en] Language/region configured for the user.

shared_agent

boolean

[en] Indicates if the agent is shared from another Zendesk instance (ticket sharing).

updated_at

timestamp

[en] When the user record was last updated.

restricted_agent

boolean

[en] Flags whether the agent has restrictions (false for admins/unrestricted agents).

organization_id

text

[en] Identifier of the user’s organization.

phone

text

[en] Primary phone number of the user.

custom_role_id

text

[en] Custom role ID for agents on Enterprise plans or above.

last_login_at

timestamp

[en] Date/time of the last sign-in or authenticated access.

role_type

text

[en] Numeric role type (0 custom agent, 1 light agent, 2 chat agent, 3 chat contributor, 4 admin, 5 billing admin).

default_group_id

text

[en] Identifier of the user’s default group.

suspended

boolean

[en] Indicates whether the user is suspended; suspended users cannot sign in.

report_csv

boolean

[en] Allows access to CSV reports in reporting (plans with this feature only).

active

boolean

[en] Indicates whether the user is active (not deleted).

two_factor_auth_enabled

boolean

[en] Indicates if two-factor authentication is enabled.

notes

text

[en] Internal notes stored about the user.

iana_time_zone

text

[en] IANA time zone set for the user.

moderator

boolean

[en] Indicates if the user can moderate forums.

verified

boolean

[en] Flags if any identity for the user is verified.

name

text

[en] Full name of the user.

only_private_comments

boolean

[en] If true, the user can create only private comments.

url

text

[en] URL for the user record.

created_at

timestamp

[en] When the user record was created.

time_zone

text

[en] Time zone string set for the user.

shared_phone_number

text

[en] Indicates whether the phone number is shared.

alias

text

[en] Alternate name shown to end users.

role

text

[en] Role label for the user (end-user, agent, admin).

details

text

[en] Additional details stored about the user (ex.: endereço).

signature

text

[en] Signature configured for the user (agents/admins only).

shared

boolean

[en] Indicates if the user is shared from another instance (ticket sharing).

external_id

text

[en] External identifier from another system (case sensitive).

email

text

[en] Primary email address of the user.

chat_only

boolean

[en] Flags if the user is a chat-only agent.

ticket_restriction

text

[en] Access scope for tickets (organization, groups, assigned, requested, or null).