Dashboards in minutes

Connect Zendesk to Airtable: Dashboards in Minutes

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Connect Zendesk to Airtable

How to visualize Zendesk data in Airtable? Kondado offers a direct connection that lets you replicate your support information into customizable databases without any coding. Business teams can access ticket metrics, customer satisfaction scores, and agent performance data directly in Airtable, creating visual workflows that drive faster decisions. Configure your data refresh to run every few minutes or daily, ensuring your reports reflect current operations while eliminating manual exports. Marketing and operations teams at SMBs can finally track customer service trends alongside their campaign data, turning support insights into actionable business strategies.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado connects Zendesk to Airtable through a direct integration that requires no intermediate databases or complex technical setup, allowing business users to build automated support dashboards on a configurable schedule and keep their teams aligned with near-real-time customer insights.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Airtable

Each item below is automatically replicated by Kondado from Zendesk into Airtable — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

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Bring Support Data to Life in Airtable

With Kondado’s Zendesk pipelines, you can bring detailed support data into your Airtable bases to uncover operational insights. The Tickets and Ticket Metrics pipelines let you monitor resolution times and backlog trends, while Satisfaction Surveys help you correlate customer happiness scores with specific agent groups or ticket categories. By combining Organizations data with ticket volumes in Airtable, managers can identify which clients generate the most support activity and allocate resources strategically. This direct connection transforms raw support logs into visual databases that marketing and operations teams use to optimize customer experience workflows without waiting for technical assistance.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Airtable

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as Your Data Source

Set up Zendesk in Kondado by entering your account credentials and selecting the specific pipelines you want to replicate, such as Tickets or Ticket Metrics.

2
Select Airtable as Your Destination

Choose Airtable as your target database and map your incoming Zendesk data to existing bases or create new ones for your support analytics.

3
Build Dashboards and Configure Data Refresh

Design custom views and reports in Airtable using your replicated Zendesk data, then set the refresh schedule to automatically update your metrics on a configurable timeline.

Access Zendesk data in Airtable and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Airtable automatically

How do I set up the Zendesk connection in Kondado? ▼
Start by adding Zendesk as a new data source in your Kondado account, then authenticate with your Zendesk credentials. Select the specific pipelines you need, such as Tickets or Ticket Metrics, and configure your replication schedule to match your reporting needs.
What kind of support dashboards can I build in Airtable? ▼
You can create custom views showing agent performance trends, ticket resolution bottlenecks, and customer satisfaction tracking by combining data from the Ticket Metrics and Satisfaction Surveys pipelines. These visual reports help operations teams identify peak support hours and allocate staff accordingly.
How often does the Zendesk data update in Airtable? ▼
Kondado lets you configure automated updates on a schedule that fits your business, ranging from every 5 minutes to daily intervals. This ensures your Airtable reports stay current without manual refreshing, giving teams confidence in their decision-making data.
Which support KPIs should I track using this connection? ▼
Focus on metrics like first response time from Ticket Metrics Events, resolution rates from the Tickets pipeline, and CSAT scores from Satisfaction Surveys. Monitoring these indicators in Airtable helps managers optimize workflows and improve customer experience consistently.
Are there pre-built report templates available for Zendesk data? ▼
Kondado does not provide pre-built report templates for this source, allowing you to design fully custom dashboards in Airtable that match your specific business requirements. Build unique views that combine support data with your existing operational databases for tailored insights.
Can I share my Zendesk dashboards with team members who don't have Zendesk licenses? ▼
Yes, once your data is in Airtable, you can share views and reports with any team member through Airtable's collaboration features. This allows marketing and operations teams to access support insights without needing direct access to your Zendesk account.
Can I send Zendesk data to other tools besides Airtable? ▼
Absolutely, Kondado enables you to replicate your support data to multiple destinations including Power BI, Google Sheets, BigQuery, or PostgreSQL for different analytical needs.
What is the difference between the Tickets and Ticket Metrics pipelines? ▼
The Tickets pipeline contains core ticket information like status and creation dates, while Ticket Metrics provides performance data such as response times and resolution durations. Using both together in Airtable gives you a complete picture of support volume and efficiency.

Try out all the features for free for 14 days