Dashboards in minutes

Connect Zendesk to Redash: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Zendesk to Redash

Kondado makes it simple to replicate your Zendesk data directly into Redash for powerful visualization. Business users, marketing teams, and operations teams can transform customer service data into actionable insights without writing code or managing complex infrastructure. The platform connects your support tickets, satisfaction scores, and team metrics directly to Redash.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides 12 pipelines from Zendesk with 235 fields available for analysis in Redash, including Tickets, Ticket Comments, and Satisfaction Surveys, with automated updates on a configurable schedule.

Simply select the pipelines you need, set your preferred refresh frequency, and start building interactive dashboards. You choose whether to update every 5 minutes, 15 minutes, hourly, or daily, ensuring your reports always reflect the current state of your customer support operations.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Redash

Each item below is automatically replicated by Kondado from Zendesk into Redash — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Zendesk data in Redash enables comprehensive analysis of your support team’s performance through intuitive visualizations. The Closed and Deleted Tickets and Ticket History pipelines allow you to track ticket evolution over time, identifying resolution patterns and bottlenecks in your workflow.

Meanwhile, the Satisfaction Surveys and Ticket Metrics pipelines help sales leaders monitor SLA compliance and customer happiness levels. By consolidating this information into custom charts and dashboards, you can make data-driven decisions about team training and process improvements that enhance the overall customer experience.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Redash

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Access Kondado, locate Zendesk in the available sources, and authorize the connection using your account credentials.

2
Select Redash destination

Choose Redash as your visualization tool and define which of the 12 pipelines you want to replicate for analysis.

3
Build dashboards and set refresh

Create your dashboards in Redash using the replicated data and configure the automated refresh schedule according to your business needs.

Access Zendesk data in Redash and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Redash automatically

How do I connect Zendesk to Kondado for Redash visualization? ▼
Visit the Zendesk source page in Kondado and authorize access to your account. Within minutes, you select your desired pipelines and designate Redash as your destination without setting up intermediate databases.
What dashboards can I build with Zendesk data in Redash? ▼
Create custom dashboards tracking average response time, ticket resolution rates, and customer satisfaction scores. Use data from Organizations and Groups to segment analysis by specific teams or clients.
How frequently does Zendesk data update in Redash? ▼
Kondado lets you configure the replication schedule based on your needs: every 5 minutes, 15 minutes, hourly, or daily. This ensures your dashboards always reflect the most recent information from your support operations.
Which customer service KPIs can I track in Redash? ▼
Monitor SLAs through the Ticket Metrics Events pipeline, analyze satisfaction via Satisfaction Surveys, and track productivity using Ticket Metrics. These indicators help marketing managers optimize support processes.
Are there pre-built templates for Zendesk in Redash? ▼
We do not offer pre-built report templates, but you can create custom dashboards combining the 12 available pipelines. If you prefer other visualization tools, your data can also be sent to Power BI, Looker Studio, or Google Sheets.
How do I share Zendesk dashboards with my team? ▼
After creating your visualizations in Redash, use the native sharing features to invite team members. You can also replicate the same data to BigQuery or PostgreSQL if your company uses other BI solutions.
Do I need technical skills to set up this connection? ▼
No technical knowledge is required. Kondado is designed for business users, not developers. Marketing teams and operations teams can configure the connection without writing code or manually handling APIs.

Try out all the features for free for 14 days