Dashboards in minutes

Connect Zendesk to Microstrategy: Dashboards in Minutes

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Connect Zendesk to Microstrategy

Connecting your customer service data to business intelligence tools helps teams make faster, data-driven decisions about support operations and customer experience. With Kondado, you can replicate Zendesk data directly into Microstrategy without complex technical setup, intermediate databases, or lengthy implementation projects that typically require IT resources. Simply configure your data source through our intuitive interface, select your preferred update frequency from minutes to daily intervals, and start building powerful visualizations that reveal ticket trends, agent performance metrics, and customer satisfaction patterns across all your communication channels including email, chat, and phone support.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides a direct integration between Zendesk and Microstrategy, offering 12 data pipelines with 235 fields that update on a configurable schedule ranging from every 5 minutes to daily, enabling business teams to monitor support operations through automated dashboards without writing code or managing complex infrastructure.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Microstrategy

Each item below is automatically replicated by Kondado from Zendesk into Microstrategy — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Zendesk with Microstrategy allows support managers and business analysts to correlate customer satisfaction scores with detailed ticket resolution times for complete performance visibility across all your support channels and touchpoints. By accessing pipelines such as Ticket Metrics, Satisfaction Surveys, and Tickets, you can create custom dashboards that track first response times, identify escalation patterns, and measure CSAT trends across different customer segments, product lines, and agent groups. These comprehensive insights enable operations teams to optimize staffing levels during peak periods, improve agent training programs based on actual performance data, and proactively address recurring support issues before they negatively impact customer retention or increase churn rates.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Microstrategy

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Add Your Zendesk Account

Log into Kondado and add Zendesk as a data source by entering your subdomain and API credentials to authenticate the connection.

2
Select Microstrategy Destination

Choose Microstrategy as your destination and select which pipelines to replicate, such as Tickets, Ticket Metrics, or Users, to define what data flows into your reports.

3
Configure Data Refresh

Set your preferred update frequency ranging from every 5 minutes to daily, then build dashboards in Microstrategy that automatically reflect the latest Zendesk information.

Access Zendesk data in Microstrategy and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Microstrategy automatically

How do I connect Zendesk to Microstrategy without coding? ▼
Start by adding Zendesk as a data source in your Kondado account using your subdomain and API credentials. Then select Microstrategy as your destination and choose which pipelines to replicate, such as Tickets or Ticket Metrics. Kondado handles the data transfer automatically, delivering information directly to Microstrategy without requiring SQL knowledge or API programming.
What customer support metrics can I visualize in Microstrategy from Zendesk? ▼
You can monitor first response times, resolution rates, ticket volume trends, and customer satisfaction scores using the Ticket Metrics and Satisfaction Surveys pipelines. Track agent workload through the Users pipeline and monitor ticket distribution across departments via Groups data. These visualizations help identify performance gaps and optimize your support workflow.
How frequently can I refresh Zendesk data in my Microstrategy dashboards? ▼
Kondado offers configurable update schedules ranging from every 5 minutes to daily, allowing you to choose the frequency that matches your reporting needs. You can adjust these intervals based on whether you need near-real-time monitoring for high-volume support periods or daily summaries for executive reviews. The automated refresh ensures your Microstrategy reports stay current without manual intervention.
Can I build agent performance dashboards in Microstrategy using Zendesk data? ▼
Yes, combine the Users pipeline with Ticket Metrics and Ticket Comments to create comprehensive performance views showing individual agent resolution times, customer feedback scores, and workload distribution. These dashboards enable managers to identify coaching opportunities, recognize top performers, and balance ticket assignments across the team for improved service delivery.
Is it possible to share Zendesk reports with my operations team in Microstrategy? ▼
Once you create dashboards in Microstrategy, you can distribute them to stakeholders using the platform's built-in sharing and collaboration features. Your operations team will access the same automatically updated Zendesk data you configured, ensuring everyone works from consistent metrics when making decisions about staffing or process improvements.
What data from Zendesk tickets is available to replicate to Microstrategy? ▼
Kondado provides 12 pipelines including Tickets, Ticket History, Ticket Comments, and Closed and Deleted Tickets, offering 235 total fields. You can access information such as ticket status changes, comment threads, SLA metric events, tags, and Jira Links to build detailed analyses of your support operations and customer interactions.
Can I merge Zendesk support data with sales data in Microstrategy? ▼
Yes, you can send additional data sources to Microstrategy alongside Zendesk to create unified business views. Replicate information from Google Sheets, PostgreSQL, or BigQuery into the same Microstrategy environment to correlate ticket volume with revenue figures or customer acquisition metrics.

Try out all the features for free for 14 days