Connect Zendesk to Microstrategy: Dashboards in Minutes
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Visualize Zendesk Data in Microstrategy
Connecting your customer service data to business intelligence tools helps teams make faster, data-driven decisions about support operations and customer experience. With Kondado, you can replicate Zendesk data directly into Microstrategy without complex technical setup, intermediate databases, or lengthy implementation projects that typically require IT resources. Simply configure your data source through our intuitive interface, select your preferred update frequency from minutes to daily intervals, and start building powerful visualizations that reveal ticket trends, agent performance metrics, and customer satisfaction patterns across all your communication channels including email, chat, and phone support.
Kondado provides a direct integration between Zendesk and Microstrategy, offering 12 data pipelines with 235 fields that update on a configurable schedule ranging from every 5 minutes to daily, enabling business teams to monitor support operations through automated dashboards without writing code or managing complex infrastructure.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Zendesk with Microstrategy allows support managers and business analysts to correlate customer satisfaction scores with detailed ticket resolution times for complete performance visibility across all your support channels and touchpoints. By accessing pipelines such as Ticket Metrics, Satisfaction Surveys, and Tickets, you can create custom dashboards that track first response times, identify escalation patterns, and measure CSAT trends across different customer segments, product lines, and agent groups. These comprehensive insights enable operations teams to optimize staffing levels during peak periods, improve agent training programs based on actual performance data, and proactively address recurring support issues before they negatively impact customer retention or increase churn rates.
Try out all the features for free for 14 days
Zendesk data available in Microstrategy
Available integrations
| Integration | Description |
|---|---|
| Closed and Deleted Tickets | Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description. |
| Ticket Comments | Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body. |
| Ticket Metrics Events | Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets. |
| Groups | Lists groups with fields like id, name, and updated_at, along with information about the group's status and description. |
| Ticket History | Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel. |
| Jira Links | Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks. |
| Tags | Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag. |
| Ticket Metrics | Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis. |
| Organizations | Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization. |
| Satisfaction Surveys (Scores) | Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction. |
| Tickets | Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at. |
| Users | Stores data about users, including id, name, and contact information such as email and status. |
Try out all the features for free for 14 days
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