Connect Freshdesk to Microstrategy: Dashboards in Minutes
Get started for free
No credit card required | 14 days | 10 million records | 30 pipelines
or sign up with your email
By signing up, you agree to Kondado’s Terms of service and Privacy policy
Visualize Freshdesk Data in Microstrategy
Kondado helps business teams visualize Freshdesk support metrics in Microstrategy without writing code or managing complex infrastructure. You simply connect your Freshdesk account as a data source, choose which pipelines to replicate, and configure automated updates to match your business rhythm. This seamless workflow transforms raw ticket data into actionable visualizations that marketing, operations, and customer success teams can use to improve service quality daily.
By eliminating manual exports and data preparation, Kondado ensures your Microstrategy reports always reflect current customer service trends and agent productivity levels. You can track ticket resolution patterns, monitor contact growth, and analyze custom field data to make informed decisions about support operations and resource allocation without technical assistance.
Kondado provides a direct Via Kondado connection between Freshdesk and Microstrategy that requires no intermediate databases or technical setup, allowing you to replicate 87 fields across Agents, Tickets, Contacts, and custom fields pipelines on a configurable schedule ranging from every 5 minutes to daily updates.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Freshdesk data with Microstrategy visualization capabilities unlocks powerful insights for support-driven businesses. By replicating the Agents pipeline, you can monitor individual performance metrics and availability status to optimize team scheduling. The Tickets and Tickets: custom fields pipelines enable you to analyze resolution trends by priority level, track escalation patterns, and segment inquiries using your unique custom tags. Meanwhile, the Contacts pipeline helps you visualize customer growth and communication preferences. These visualizations help operations managers identify bottlenecks, forecast staffing needs, and improve customer satisfaction scores through comprehensive analysis of your support operations.
Try out all the features for free for 14 days
Freshdesk data available in Microstrategy
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
'%3E%3Cpath d='M51,41a9.978,9.978,0,0,0-7.857,3.835L22.648,34.588a9.69,9.69,0,0,0,0-5.176l20.5-10.247a10.1,10.1,0,1,0-1.791-3.577L20.857,25.835a10,10,0,1,0,0,12.33L41.352,48.412A9.994,9.994,0,1,0,51,41Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M33,47.645V60.71c.024-.014.05-.018.073-.033l11-7A2,2,0,0,0,45,51.992V40.012Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M31,47.645,19,40.011V51.992a2,2,0,0,0,.927,1.688l11,7c.023.015.049.019.073.033Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M32,21.693l12-7.634L33.076,7.086a2,2,0,0,0-2.152,0L20,14.059Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M12,35.556,0,27.922V39.9A2,2,0,0,0,.927,41.59l11,7c.023.014.049.019.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M52,35.556l12-7.634V39.9a2,2,0,0,1-.927,1.687l-11,7c-.023.014-.049.019-.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M47,38.914a2,2,0,0,0-.924-1.686L38,32.074V27.922l12,7.634V48.621c-.024-.014-.05-.019-.073-.033L47,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M13,33.821l12-7.634L14.076,19.214a2,2,0,0,0-2.152,0L1,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M17,38.914a2,2,0,0,1,.924-1.686L26,32.074V27.922L14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M32,45.91l12-7.634L33.076,31.3a2,2,0,0,0-2.152,0L20,38.276Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M14.076,19.214a2,2,0,0,0-2.152,0L1,26.187l12,7.634,12-7.634Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M49.924,19.214a2,2,0,0,1,2.152,0L63,26.187,51,33.821,39,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M26,27.922,14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726V38.914a2,2,0,0,1,.924-1.686L26,32.074Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M27.076,25.138A2,2,0,0,1,28,26.824V30.8l1.848-1.179A4,4,0,0,1,31,29.123V23.428L19,15.794v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M36.924,25.138A2,2,0,0,0,36,26.824V30.8l-1.848-1.179A4,4,0,0,0,33,29.123V23.428l12-7.634v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M33.076,31.3a2,2,0,0,0-2.152,0L20,38.276,32,45.91l12-7.634Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M50.348,42.573c0-9.411-8.691-12.336-16.348-14.416v-16.1a32.837,32.837,0,0,1,9.363,1.656l2.778,1.11,2.228-5.57L45.584,8.134A38.043,38.043,0,0,0,34,6.046V1H30V6.081c-8.213.594-16.348,4.86-16.348,13.471,0,9.036,8.841,11.732,16.348,13.744V50.074a33.591,33.591,0,0,1-12.006-2.511l-2.683-1.341-2.684,5.367,2.684,1.342c.243.121,5.7,2.792,14.689,3.152V63h4V56.065C44,55.462,50.348,50.3,50.348,42.573Zm-30.7-23.021c0-5.133,5.96-7.016,10.348-7.446V27.071C23.512,25.243,19.652,23.535,19.652,19.552ZM34,50.043V34.393c6.5,1.882,10.348,3.761,10.348,8.18C44.348,48.377,37.873,49.744,34,50.043Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)