Dashboards in minutes

Connect Freshdesk to Amazon Quicksight: Dashboards in Minutes

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Connect Freshdesk to Amazon Quicksight

To visualize Freshdesk data in Amazon Quicksight, start by connecting your Freshdesk account to Kondado as a data source. Select the specific pipelines you need, such as Tickets, Agents, and Contacts, then choose Amazon Quicksight as your destination. Kondado replicates your support data on a configurable schedule, whether you need updates every 5 minutes, hourly, or daily, without requiring any technical setup or intermediate databases. Your customer service, operations, and marketing teams can then build interactive dashboards directly in Amazon Quicksight to track ticket resolution times, agent performance, and customer satisfaction trends using familiar visualization tools.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado provides a direct integration between Freshdesk and Amazon Quicksight, allowing business teams to replicate 87 fields across 4 pipelines including Tickets, Agents, Contacts, and Ticket Custom Fields without writing code or managing infrastructure.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Amazon Quicksight

Each item below is automatically replicated by Kondado from Freshdesk into Amazon Quicksight — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your Freshdesk data flowing into Amazon Quicksight, you can combine the Tickets and Agents pipelines to create comprehensive performance dashboards that reveal resolution bottlenecks and workload distribution across your support team. Analyzing the Contacts pipeline alongside ticket priority data helps you identify your most valuable customers and their support history, enabling proactive outreach and improved retention strategies. These visualizations transform raw helpdesk information into actionable business intelligence that drives staffing decisions, training investments, and product improvements based on actual customer demand patterns and support trends.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Amazon Quicksight

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk as your data source

Authenticate your Freshdesk account in Kondado by entering your API credentials, then select the specific pipelines you want to replicate such as Tickets, Agents, or Contacts.

2
Choose Amazon Quicksight destination

Select Amazon Quicksight from the available destinations to receive your Freshdesk data, or alternatively send data to Power BI, Looker Studio, or Google Sheets if your team uses those tools.

3
Build dashboards and set refresh schedule

Create visualizations in Amazon Quicksight using your replicated Freshdesk data and configure the automatic refresh interval to keep your reports updated on your preferred schedule.

Access Freshdesk data in Amazon Quicksight and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Amazon Quicksight automatically

How do I connect Freshdesk to Amazon Quicksight using Kondado? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Amazon Quicksight as the destination and choose which pipelines you want to replicate, such as Tickets and Agents. Kondado establishes the connection automatically, delivering data directly to your Amazon Quicksight environment without requiring database configuration or technical setup.
What Freshdesk pipelines can I visualize in Amazon Quicksight? ▼
Kondado offers four pipelines including Tickets, Agents, Contacts, and Ticket Custom Fields, covering 87 fields total. The Tickets pipeline contains details like status, priority, and timestamps, while Agents includes availability and contact information. You can select all pipelines or specific ones based on the customer service metrics you want to analyze in your dashboards.
How frequently does Freshdesk data refresh in my Amazon Quicksight dashboards? ▼
You configure the update schedule based on your business needs, choosing intervals from every 5 minutes to daily updates. This automated refresh keeps your support metrics current without manual exports, allowing teams to monitor ticket volumes and agent performance with near-real-time visibility. The configurable schedule ensures you balance data freshness with resource efficiency.
What customer service KPIs can I track in Amazon Quicksight with Freshdesk data? ▼
You can visualize ticket resolution times, first response rates, agent workload distribution, and customer contact trends using the available pipelines. Combining Tickets data with Agents information reveals performance patterns and bottlenecks, while Contact history helps identify high-value customers requiring priority support. These metrics enable data-driven decisions about staffing levels and training needs.
Can I combine Freshdesk data with other business data in Amazon Quicksight? ▼
Yes, you can blend your Freshdesk support data with information from other sources connected through Kondado, such as BigQuery or PostgreSQL. This allows you to correlate customer service metrics with sales data, marketing campaigns, or financial information for comprehensive business intelligence. Amazon Quicksight's visualization tools make it easy to create unified reports across multiple data sources.
How do I share Freshdesk dashboards with my customer service team? ▼
Once you build your dashboards in Amazon Quicksight, use the platform's built-in sharing features to distribute reports to stakeholders across your organization. Team members can view interactive visualizations without needing access to Freshdesk directly, making it ideal for executives and department heads who need visibility into support operations. You can also schedule automated email reports to keep everyone informed of key metrics.
Do you offer pre-built report templates for Freshdesk in Amazon Quicksight? ▼
Kondado does not provide pre-built report templates for this connection, allowing you complete flexibility to design custom dashboards that match your specific business needs. You can create visualizations focusing on the exact metrics and KPIs that matter most to your support operations using Amazon Quicksight's drag-and-drop interface. This approach ensures your reports reflect your unique customer service processes and terminology rather than generic templates.
Do I need coding skills to replicate Freshdesk data to Amazon Quicksight? ▼
No coding is required to establish the connection or configure your data replication. Kondado provides a no-code interface where you simply authenticate your Freshdesk account and select your desired pipelines. The entire setup process takes minutes, allowing business users to focus on analyzing customer service trends rather than managing technical infrastructure.

Try out all the features for free for 14 days