Dashboards in minutes

Connect Freshdesk to Superset: Dashboards in Minutes

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Connect Freshdesk to Superset

Connect your Freshdesk account to Superset through Kondado to transform support metrics into actionable visualizations that drive operational improvements. Our platform replicates your customer service data on a configurable schedule, delivering fresh insights to your dashboards without manual exports or complex technical setup. Business teams can monitor ticket volumes, agent performance, and customer trends directly in Superset to make faster decisions and improve service quality.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado connects Freshdesk directly to Superset, replicating 87 fields across four pipelines including Agents, Contacts, Tickets, and Tickets custom fields on a configurable schedule ranging from five minutes to daily.

Whether you manage a growing support team or oversee client operations at an agency, having visual access to your helpdesk metrics helps you identify bottlenecks and optimize response times. Simply select your data source, choose which pipelines to activate, and start building charts that reflect your actual customer service performance across all channels.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Superset

Each item below is automatically replicated by Kondado from Freshdesk into Superset — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With Superset’s visualization capabilities and Freshdesk’s support data, you can create comprehensive views of your customer service operations. The Agents pipeline reveals team availability and workload distribution, while the Tickets pipeline tracks resolution times and priority trends across your organization. Combine these with Contacts data to segment your customer base and identify which client groups generate the most support requests.

Marketing and operations teams gain immediate value by correlating ticket volumes with customer segments, spotting patterns in custom fields, and tracking how agent availability impacts response SLAs. These insights enable you to allocate resources strategically and improve customer satisfaction scores without technical assistance.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Superset

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk as data source

Log into Kondado and add Freshdesk by entering your API key to establish the connection. Select which pipelines you want to replicate, such as Agents, Contacts, and Tickets, to bring your support data into the platform.

2
Select Superset destination

Choose Superset as your visualization tool and configure the connection settings to route your Freshdesk data there. You can also send data to Power BI, Looker Studio, or other destinations if needed.

3
Configure refresh and build dashboards

Set your preferred update frequency, from five minutes to daily, to keep reports current automatically. Then access your replicated data in Superset to create charts showing ticket trends, agent performance, and customer insights.

Access Freshdesk data in Superset and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Superset automatically

How do I connect Freshdesk to Superset without coding? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Once connected, select Superset as your destination and choose which pipelines to activate. Your data will begin replicating immediately, making it available for visualization without any technical configuration.
What customer service KPIs can I track in Superset with Freshdesk data? ▼
You can monitor first response times, ticket resolution rates, and agent productivity by analyzing the Tickets and Agents pipelines together. Track customer segmentation through the Contacts pipeline to see which client profiles generate specific types of requests. Custom fields allow you to visualize business-specific metrics like product categories or priority tags.
How often does Freshdesk data update in my Superset dashboards? ▼
Kondado replicates your Freshdesk data on a configurable schedule that you control, ranging from every five minutes to daily updates. This keeps your Superset charts current with your latest support activity without manual refreshing. You can adjust the frequency anytime based on your reporting needs.
Can I share Freshdesk dashboards with my team in Superset? ▼
Yes, once you build your visualizations in Superset, you can distribute reports to stakeholders across your organization. Team members can view customer service metrics, agent performance trends, and ticket analytics without needing direct access to Freshdesk. This centralizes your support insights for better collaborative decision-making.
Do I need to prepare my Freshdesk data before visualizing it in Superset? ▼
No preparation is required, Kondado structures the data automatically from your selected pipelines. The platform handles the replication of Agents, Contacts, and Tickets data so it arrives in Superset ready for chart creation. You can start building visualizations immediately after the initial sync completes.
Can I combine Freshdesk data with other sources in Superset? ▼
Absolutely, you can blend your support metrics with data from Google Sheets, BigQuery, or PostgreSQL to create comprehensive business reports. This allows you to correlate ticket volumes with sales data or marketing campaigns for deeper operational insights.

Try out all the features for free for 14 days