Connect Freshdesk to BI TOTVS: Dashboards in Minutes
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Visualize Freshdesk Data in BI TOTVS Reports
Kondado lets you replicate your Freshdesk support data directly into BI TOTVS without any technical setup or intermediate databases. You choose how often your data refreshes, from every 5 minutes to daily schedules, ensuring your reports always reflect current ticket volumes and agent performance. This direct connection transforms complex support metrics into clear visualizations that help managers make faster decisions about customer service operations and resource allocation.
Kondado connects Freshdesk to BI TOTVS through a direct connection that replicates 4 data pipelines including Agents, Contacts, Tickets, and custom fields on a configurable schedule, enabling automated support analytics without coding or database management.
Business teams can track response times, monitor agent workload, and identify customer trends by visualizing Freshdesk data alongside other business metrics in BI TOTVS. The platform handles all data synchronization automatically, so you spend less time preparing data and more time analyzing insights that improve customer satisfaction and operational efficiency across your support organization.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With Kondado, you can combine your Agents pipeline data showing availability and performance with Contacts information to understand customer profiles directly in BI TOTVS. The Tickets pipeline delivers detailed ticket status, priority levels, and creation timestamps that enable you to build dashboards tracking average resolution times and backlog trends. By including the Tickets custom fields pipeline, you create comprehensive reports that correlate specific ticket categories and tags with agent efficiency, helping operations teams optimize workflows and improve first-contact resolution rates without any technical complexity.
Try out all the features for free for 14 days
Freshdesk data available in BI TOTVS
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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