Connect Freshdesk to Looker: Dashboards in Minutes
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Visualize Freshdesk Data in Looker
Kondado makes it simple to bring your customer service metrics into beautiful visualizations without any technical expertise. You connect your Freshdesk account, choose Looker as your destination, and select which data pipelines you want to replicate. Your support data flows directly into Looker where you can build custom dashboards that help you track team performance and customer satisfaction trends. The entire process requires no coding or complex configuration, making it accessible for business teams who need actionable insights to improve their support operations.
Kondado connects Freshdesk to Looker directly to replicate your Agents, Contacts, and Tickets data on a configurable schedule, enabling you to build automated reports that update every 5 minutes, hourly, or daily based on your business needs.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your Freshdesk information available in Looker, you can combine the Agents pipeline with the Tickets data to analyze individual performance and workload distribution across your support team. The Contacts pipeline allows you to segment customers by region or company size, helping you identify which client profiles generate the most support requests. By visualizing these datasets together, you create comprehensive reports that reveal response time trends, resolution rates, and agent availability patterns, giving you the clarity needed to optimize staffing decisions and improve customer experience without digging through multiple screens.
Try out all the features for free for 14 days
Freshdesk data available in Looker
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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