Connect Zendesk Chat (Zopim) to Looker: Dashboards in Minutes
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Visualize Zendesk Chat (Zopim) Data in Looker
Connecting your Zendesk Chat (Zopim) account to Looker is simple with Kondado. You can replicate your chat data on a configurable schedule, choosing updates as frequent as every 5 minutes or daily intervals based on your business needs. This direct connection eliminates complex technical setup and intermediate databases, letting marketing and operations teams access visitor conversations, agent performance metrics, and session details directly in their Looker environment without writing any code.
Kondado connects Zendesk Chat (Zopim) directly to Looker without requiring intermediate databases or coding, allowing business teams to analyze chat performance, agent productivity, and customer satisfaction through automated data updates.
With Kondado, you transform raw chat interactions into actionable visual data that drives better customer service decisions. Business users can easily track response times, conversation duration, and customer satisfaction ratings to optimize support quality and staffing needs. The platform handles all data preparation automatically, so your team focuses on extracting valuable insights about visitor behavior and agent efficiency rather than managing technical configuration or manual data exports.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
The combination of Zendesk Chat (Zopim) and Looker empowers support managers to monitor live service quality through custom dashboards. By accessing the Chats pipeline, you can visualize conversation duration trends, analyze average response times by agent, and track satisfaction ratings to identify training opportunities. These insights help operations teams balance workload distribution and recognize top-performing support staff while maintaining consistent customer experiences.
Business users can also correlate chat volume patterns with sales conversions or marketing campaigns by blending Zendesk Chat data with other sources in Looker. Analyzing visitor names alongside session data reveals returning customer behavior, while monitoring chat IDs helps track issue resolution from first contact to closure. This visibility enables data-driven decisions about staffing schedules and resource allocation during peak support hours.
Try out all the features for free for 14 days
Zendesk Chat (Zopim) data available in Looker
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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