Connect Zendesk Chat (Zopim) to Power BI: Dashboards in Minutes
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How to Visualize Zendesk Chat (Zopim) Data in Power BI
Want to analyze your customer service performance and make data-driven decisions? With Kondado, you connect Zendesk Chat (Zopim) to Power BI in minutes, without technical knowledge or complex setup. Our platform lets marketing managers, sales leaders, and business analysts visualize conversation metrics directly in Power BI dashboards.
Kondado replicates Zendesk Chat (Zopim) data to Power BI on a configurable schedule, allowing you to track customer satisfaction, response times, and agent performance without manual effort.
With this connection, you choose how often your data updates: every 5 minutes, 15 minutes, hourly, or daily, ensuring your analytics stay current for quick, confident decisions.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Zendesk Chat (Zopim) with Power BI turns conversations into actionable insights for your entire organization. The Chats pipeline provides detailed information including conversation duration, average response time, and satisfaction ratings, along with visitor and agent identifiers. Marketing teams use this data to identify demand spikes during campaigns, while sales leaders monitor service quality to optimize customer experience, reduce wait times, and improve conversion rates consistently.
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Zendesk Chat (Zopim) data available in Power BI
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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