Dashboards in minutes

Connect Zendesk to Power BI: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Zendesk to Power BI

Want to turn your customer service data into clear visual insights? Kondado connects Zendesk to Power BI in minutes, with no technical knowledge or complex setup required. Our platform automatically replicates information from your ticket system to Power BI, enabling traffic managers, data analysts, and operations teams to track support metrics with ease and accuracy.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides 12 Zendesk pipelines with 235 fields available for analysis in Power BI, including Tickets, Ticket Metrics, and Satisfaction Surveys, with updates on a configurable schedule from 5 minutes to daily.

You choose the frequency that makes sense for your business: every 5 minutes, 15 minutes, hourly, or daily. This ensures your dashboards always reflect the current reality of your customer support, helping you make quick decisions based on regularly updated data.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Power BI

Each item below is automatically replicated by Kondado from Zendesk into Power BI — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Zendesk data with Power BI enables powerful analyses of your support performance. By cross-referencing Closed and Deleted Tickets with Ticket Comments pipelines, you identify complaint patterns and resolution times. The Ticket Metrics and Satisfaction Surveys pipelines help correlate operational efficiency with customer perception.

Sales leaders can track the complete service cycle from first contact to resolution, while data analysts build visualizations that reveal operational bottlenecks and opportunities for improving customer service. These insights drive better resource allocation and training decisions for your support team.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Power BI

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk to Kondado

Log into your Kondado account, add Zendesk as a data source, and authenticate your credentials to begin replication.

2
Select Power BI as destination

Choose Power BI as your visualization tool and configure which Zendesk pipelines to replicate, such as Tickets or Ticket Metrics.

3
Build dashboards and configure refresh

Create your visualizations in Power BI and set the data refresh frequency, keeping your reports automatically updated on your chosen schedule.

Access Zendesk data in Power BI and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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AWS CloudWatch Metrics
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Azure Table Storage
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Facebook
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Freshdesk
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FTP
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Google Analytics GA4
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Google Cloud Storage
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Google Play Store
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Google Search Console
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Google Sheets
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Hotmart
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Hubspot
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Huggy
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InfluxDB v1
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Infusionsoft (Keap)
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Instagram Ads
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Instagram
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Linkedin
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Loja Integrada
Loja Integrada
MailChimp
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Mautic
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Mercado Libre
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Meta Ads
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Microsoft Ads
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Microsoft Advertising
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Mixpanel
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monday.com
monday.com
MongoDB
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MySQL (& MariaDB)
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VTEX
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Webhook
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WordPress
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Zendesk Chat (Zopim)
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Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Focus on extracting value from your data and leave the rest to us

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Power BI automatically

How do I connect Zendesk to Kondado for Power BI? ▼
Log into Kondado, select Zendesk as your data source, and authenticate your account. Then choose Power BI as your destination and select the desired pipelines such as Tickets or Ticket Metrics. Your data will be available for analysis within minutes.
What dashboards can I build with Zendesk data in Power BI? ▼
You can build custom dashboards tracking average response time, first contact resolution rate, customer satisfaction by channel, and agent performance. Combine Satisfaction Surveys with Ticket History data to visualize complete trends and patterns.
How frequently is Zendesk data updated in Power BI? ▼
The replication schedule is configurable based on your needs: every 5 minutes, 15 minutes, hourly, or daily. This ensures your Power BI reports maintain automatically updated data without manual intervention.
Which support KPIs can I track in Power BI? ▼
Track essential metrics like first response time, resolution time, ticket backlog, CSAT scores, and productivity by agent groups. Use the Ticket Metrics Events pipeline to monitor SLAs with near-real-time precision.
Are there ready-made Zendesk report templates for Power BI? ▼
We do not offer pre-built templates, but you can easily build custom dashboards in Power BI using the 12 available pipelines. Create tailored visualizations for your specific support analysis needs.
How do I share Zendesk dashboards with my team in Power BI? ▼
After publishing your dashboard in Power BI, use Microsoft's sharing features to distribute to traffic managers, sales leaders, and operations teams. You can also send data to Google Sheets if spreadsheet collaboration is needed.

Try out all the features for free for 14 days