Dashboards in minutes

Connect Zendesk to Amazon Quicksight: Dashboards in Minutes

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Connect Zendesk to Amazon Quicksight

To visualize Zendesk data in Amazon Quicksight, start by connecting your Zendesk account as a data source on Kondado. Select the specific pipelines you want to replicate, such as Tickets, Ticket Metrics, or Satisfaction Surveys, then choose Amazon Quicksight as your destination. Kondado handles the data preparation automatically, delivering clean information directly to your visualization tool without requiring technical setup, complex configurations, or intermediate databases.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Once connected, your support data flows into Amazon Quicksight on a configurable schedule you control, whether every 15 minutes, hourly, or daily. Business teams can immediately build interactive dashboards tracking ticket resolution times, agent performance, and customer satisfaction trends across all channels. No coding knowledge is required: simply point, click, and start analyzing your customer service operations with professional visualizations that help you make faster decisions.

Kondado connects Zendesk to Amazon Quicksight through a direct integration that requires no intermediate databases, allowing business teams to replicate 12 different data pipelines including Tickets, Ticket Metrics, and Satisfaction Surveys on a configurable schedule for immediate visualization and analysis.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Amazon Quicksight

Each item below is automatically replicated by Kondado from Zendesk into Amazon Quicksight — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Zendesk with Amazon Quicksight transforms raw support tickets into actionable business intelligence. By accessing pipelines like Ticket Metrics, Satisfaction Surveys, and Ticket Comments, managers can create comprehensive dashboards that reveal response time patterns, identify top-performing agents, and spot emerging customer issues before they escalate. This visibility helps operations teams allocate resources efficiently and improve service quality across every channel.

With your Zendesk data automatically updated in Amazon Quicksight, you can track key performance indicators that matter most to your business. Monitor first-contact resolution rates by analyzing Ticket Metrics alongside User data, or measure customer loyalty trends using Satisfaction Surveys combined with organizational filters. These insights enable data-driven decisions that reduce churn and optimize your support team’s productivity without waiting for technical reports.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Amazon Quicksight

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect your Zendesk account

Add Zendesk to Kondado by entering your account credentials and selecting the specific pipelines you want to replicate, such as Tickets, Ticket Metrics, or Satisfaction Surveys.

2
Choose Amazon Quicksight destination

Select Amazon Quicksight as your target to send prepared data directly into your visualization environment without intermediate databases or complex setup.

3
Configure dashboards and scheduling

Build custom reports in Amazon Quicksight using your replicated data and set your preferred refresh interval to keep insights updated automatically.

Access Zendesk data in Amazon Quicksight and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
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Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
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Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Amazon Quicksight automatically

How do I connect Zendesk to Amazon Quicksight without technical expertise? ▼
Start by adding Zendesk as a data source in your Kondado account using your standard login credentials. Select Amazon Quicksight as your destination, choose which pipelines to replicate, and Kondado automatically prepares your data for visualization. The entire setup takes minutes and requires no coding or database management knowledge.
What customer service KPIs can I track in Amazon Quicksight with Zendesk data? ▼
You can monitor essential metrics like average response time, first-contact resolution rate, and customer satisfaction scores using the Ticket Metrics and Satisfaction Surveys pipelines. Track ticket volume trends by channel, agent workload distribution, and resolution efficiency over time. These metrics help you identify bottlenecks and recognize high-performing support team members.
How often does Zendesk data update in my Amazon Quicksight dashboards? ▼
Kondado updates your data on a configurable schedule that you control, with options ranging from every 5 minutes to daily intervals. You select the frequency during setup based on how current your reports need to be. This automated refresh keeps your Amazon Quicksight dashboards current without manual exports or data preparation.
Can I build custom dashboards showing agent performance and ticket resolution times? ▼
Yes, combine the Ticket Metrics pipeline with Users and Groups data to create detailed performance dashboards. Visualize individual agent resolution times, ticket assignment efficiency, and workload balance across your team. These custom reports help managers make informed staffing decisions and identify training opportunities.
Is there a way to share Zendesk dashboards with my team in Amazon Quicksight? ▼
Amazon Quicksight allows you to share dashboards with colleagues through built-in collaboration features. Once your Zendesk data is visualized, you can distribute reports to stakeholders, set viewing permissions, and enable team members to interact with filters. This ensures everyone from operations managers to executives stays aligned on customer service performance.
Do I need to prepare my Zendesk data before sending it to Amazon Quicksight? ▼
No preparation is required: Kondado automatically structures your Zendesk data for immediate visualization. The platform handles data formatting from all 12 available pipelines, including Tickets, Organizations, and Ticket History. Your information arrives in Amazon Quicksight ready for chart creation and analysis.
Can I analyze Zendesk ticket comments and customer feedback in Amazon Quicksight? ▼
Yes, the Ticket Comments pipeline brings all customer conversations and internal notes into your visualization environment. Combine this data with Satisfaction Surveys to correlate feedback themes with specific interactions. This analysis reveals common customer pain points and helps you improve support scripts and response quality.

Try out all the features for free for 14 days