Dashboards in minutes

Connect Zendesk to Looker Studio: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Zendesk to Looker Studio

Connect your Zendesk account to Looker Studio through Kondado to transform your customer service data into actionable visual reports. Our platform replicates your support tickets, agent performance metrics, and customer satisfaction scores directly into Google’s visualization platform without requiring technical setup, coding skills, or intermediate databases. Business teams can monitor response times, track ticket resolution trends, and analyze customer feedback patterns through interactive charts and graphs that update automatically on your preferred schedule.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado enables non-technical teams to replicate Zendesk data into Looker Studio with automated updates every 5 minutes, 15 minutes, hourly, or daily, providing immediate access to customer service metrics for data-driven decision making.

Whether you manage a growing SMB or handle multiple client accounts at an agency, visualizing your support operations helps identify bottlenecks and improve customer experience across all channels. Create comprehensive dashboards showing ticket volume trends, agent workload distribution, and satisfaction ratings to optimize your service strategy, allocate resources efficiently, and demonstrate measurable value to stakeholders and clients.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Looker Studio

Each item below is automatically replicated by Kondado from Zendesk into Looker Studio — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

What You Can Analyze

Combine data from Ticket Metrics and Satisfaction Surveys pipelines to build executive dashboards that reveal the correlation between response times and customer happiness scores. Analyze Ticket Comments alongside Ticket History to understand conversation patterns, identify which issues require escalation most frequently, and uncover training opportunities for your support team.

Marketing and operations teams can leverage Organizations and Users pipelines to segment support requests by customer tier, region, or account size, enabling targeted service improvements for high-value clients. Monitor Closed and Deleted Tickets to maintain data hygiene while tracking true resolution rates, ensuring your Looker Studio reports reflect accurate performance indicators for strategic planning and capacity forecasting.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Looker Studio

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Log into Kondado and add Zendesk as a new data source by entering your account credentials. Select the specific pipelines you need, such as Tickets, Users, and Ticket Metrics, to begin replicating your customer service data.

2
Select Looker Studio destination

Choose Looker Studio as your visualization platform and authorize the connection to your Google account. Kondado will establish a direct link that streams your selected Zendesk pipelines into your reporting environment without intermediate storage.

3
Build dashboards and configure refresh

Design your customer service reports in Looker Studio using the replicated Zendesk fields, then set your preferred update frequency. Your dashboards will automatically refresh with new ticket data, agent activity, and satisfaction scores based on the schedule you configured.

Access Zendesk data in Looker Studio and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Looker Studio automatically

How do I connect Zendesk to Looker Studio without coding? ▼
Access your Kondado account and select Zendesk as your data source, then choose Looker Studio as your destination. The setup requires only your Zendesk credentials and selecting which pipelines you want to replicate, with no API configuration or database management needed.
What customer service KPIs can I track in Looker Studio using Zendesk data? ▼
You can monitor first response time, resolution time, ticket volume trends, agent performance, and customer satisfaction scores by enabling the Ticket Metrics and Satisfaction Surveys pipelines. These metrics help identify service bottlenecks and recognize high-performing support team members through visual scorecards and trend lines.
How frequently does my Zendesk data refresh in Looker Studio? ▼
You configure the update schedule during setup, choosing intervals of every 5 minutes, 15 minutes, hourly, or daily based on your business needs. This automated refresh ensures your dashboards display current ticket statuses and performance metrics without manual exports or data imports.
Can I merge Zendesk support data with sales data in Looker Studio? ▼
Yes, you can combine your replicated Zendesk information with other data sources connected to Looker Studio, such as Google Sheets or BigQuery. This allows you to create unified reports showing the relationship between support ticket volume and sales conversions or revenue impact.
How do I build a customer satisfaction dashboard in Looker Studio? ▼
Enable the Satisfaction Surveys and Ticket Comments pipelines to access CSAT scores alongside qualitative feedback. Use these fields to create charts showing satisfaction trends over time, score distributions by agent or group, and correlation analysis between resolution speed and customer ratings.
What is the difference between Ticket Metrics and Ticket Metrics Events pipelines? ▼
Ticket Metrics provides aggregate performance data like average response times and resolution durations, while Ticket Metrics Events records individual SLA milestone occurrences. Use Metrics for high-level efficiency reporting and Events for detailed breach analysis and specific timeline tracking in your Looker Studio dashboards.
Can my entire team access Zendesk dashboards I create in Looker Studio? ▼
Once you build reports in Looker Studio, you can share them with unlimited viewers using Looker Studio's native sharing features. Your team members can view near-real-time support metrics and filter dashboards by date range, agent, or ticket status without needing direct Zendesk access or Kondado accounts.

Try out all the features for free for 14 days