Connect Zendesk to Looker Studio: Dashboards in Minutes
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Visualize Zendesk Data in Looker Studio
Connect your Zendesk account to Looker Studio through Kondado to transform your customer service data into actionable visual reports. Our platform replicates your support tickets, agent performance metrics, and customer satisfaction scores directly into Google’s visualization platform without requiring technical setup, coding skills, or intermediate databases. Business teams can monitor response times, track ticket resolution trends, and analyze customer feedback patterns through interactive charts and graphs that update automatically on your preferred schedule.
Kondado enables non-technical teams to replicate Zendesk data into Looker Studio with automated updates every 5 minutes, 15 minutes, hourly, or daily, providing immediate access to customer service metrics for data-driven decision making.
Whether you manage a growing SMB or handle multiple client accounts at an agency, visualizing your support operations helps identify bottlenecks and improve customer experience across all channels. Create comprehensive dashboards showing ticket volume trends, agent workload distribution, and satisfaction ratings to optimize your service strategy, allocate resources efficiently, and demonstrate measurable value to stakeholders and clients.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
What You Can Analyze
Combine data from Ticket Metrics and Satisfaction Surveys pipelines to build executive dashboards that reveal the correlation between response times and customer happiness scores. Analyze Ticket Comments alongside Ticket History to understand conversation patterns, identify which issues require escalation most frequently, and uncover training opportunities for your support team.
Marketing and operations teams can leverage Organizations and Users pipelines to segment support requests by customer tier, region, or account size, enabling targeted service improvements for high-value clients. Monitor Closed and Deleted Tickets to maintain data hygiene while tracking true resolution rates, ensuring your Looker Studio reports reflect accurate performance indicators for strategic planning and capacity forecasting.
Try out all the features for free for 14 days
Zendesk data available in Looker Studio
Available integrations
| Integration | Description |
|---|---|
| Closed and Deleted Tickets | Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description. |
| Ticket Comments | Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body. |
| Ticket Metrics Events | Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets. |
| Groups | Lists groups with fields like id, name, and updated_at, along with information about the group's status and description. |
| Ticket History | Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel. |
| Jira Links | Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks. |
| Tags | Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag. |
| Ticket Metrics | Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis. |
| Organizations | Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization. |
| Satisfaction Surveys (Scores) | Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction. |
| Tickets | Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at. |
| Users | Stores data about users, including id, name, and contact information such as email and status. |
Try out all the features for free for 14 days
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