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Connect your 55pbx telephony data to Looker Studio without any technical setup, coding knowledge, or complex infrastructure management. Kondado offers a direct integration that replicates your call center metrics automatically, letting you build visual reports and share insights with your team in minutes. Simply authenticate your 55pbx account, select the pipelines you want to analyze such as Calls and Agent Status, and choose how often your data should refresh from every few minutes to daily.
Kondado connects 55pbx to Looker Studio through a direct integration, making 2 pipelines available with 70 data fields including call costs, durations, and agent status updates on a configurable schedule.
Your marketing and operations teams can track call performance, monitor agent productivity, and optimize customer service workflows using data that updates on your preferred schedule. Since the connection runs through Kondado without intermediate databases or manual exports, you get clean, ready-to-visualize information that keeps your reports current automatically without IT intervention.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your 55pbx data flowing into Looker Studio, you can combine the Calls pipeline with the Agent Status pipeline to uncover deep operational insights about your contact center performance. Analyze call duration and disconnection types alongside agent pause reasons and queue information to identify staffing gaps during peak hours, or correlate call costs with specific campaigns to calculate true ROI on your 0800 and 4003 numbers. These visualizations help managers make informed decisions about workforce allocation, training needs, and customer service quality without waiting for manual reports or spreadsheet updates.
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| Integration | Description |
|---|---|
| Calls | Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available. |
| Agent Status | Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included. |
Try out all the features for free for 14 days
Visualize your data automatically — no spreadsheet exports or custom scripts.
Log in to Kondado and add 55pbx by entering your API credentials to establish the connection. Select the pipelines you want to replicate, such as Calls and Agent Status.
Choose Looker Studio as your destination to send the replicated data directly to your reporting environment without intermediate storage. This establishes an automated flow between your call center data and visualization tool.
Create custom reports in Looker Studio using your 55pbx metrics and set your preferred refresh schedule to keep insights current. Share dashboards with stakeholders to align teams on call center performance.
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Try out all the features for free for 14 days