Connect 55pbx to Qlik: Dashboards in Minutes
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How to Visualize 55pbx Data in Qlik
Connect 55pbx to Qlik through Kondado without intermediate databases or complex technical setup. Business users, marketing teams, and operations teams can visualize Contact Center as a Service data directly in their dashboards, making informed decisions about customer service and team performance without coding skills.
Kondado replicates data from the Calls and Agent Status pipelines of 55pbx directly into Qlik, with automated updates on a configurable schedule for continuous analysis of service metrics and agent productivity.
With Kondado, you set the data refresh frequency to match your operational needs: every 5 minutes, 15 minutes, hourly, or daily. Marketing managers track campaign performance while sales leaders monitor team efficiency, all with up-to-date information that updates automatically without manual effort.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
By combining the Calls and Agent Status pipelines from 55pbx in Qlik, business users create comprehensive views of contact center operations. The Calls pipeline reveals call volume patterns, cost per interaction, and customer wait times, while the Agent Status pipeline shows break durations, disconnection reasons, and queue occupancy. Together, these insights help identify service bottlenecks, calculate true cost per interaction, and adjust staffing levels to improve customer experience while controlling operational expenses.
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55pbx data available in Qlik
Available integrations
| Integration | Description |
|---|---|
| Calls | Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available. |
| Agent Status | Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included. |
Try out all the features for free for 14 days
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