Connect Zendesk Chat (Zopim) to Qlik: Dashboards in Minutes

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Zendesk Chat (Zopim)
Qlik

Visualize Zendesk Chat (Zopim) Data in Qlik

Kondado lets you connect Zendesk Chat (Zopim) to Qlik in minutes without technical expertise or complex setup. Our platform replicates your chat data directly to Qlik, enabling marketing managers, sales leaders, and data analysts to transform conversation insights into strategic decisions. You choose the update schedule: every 5 minutes, 15 minutes, hourly, or daily, ensuring your reports stay current based on your business needs.

Kondado provides a direct Via Kondado connection that links Zendesk Chat (Zopim) to Qlik without intermediate databases, allowing you to visualize metrics like response time, customer satisfaction, and agent performance in custom dashboards.

With Kondado, your operations team eliminates manual export processes and focuses on analyzing metrics that matter. Automated replication occurs on the schedule you define, keeping your Qlik dashboards updated with the latest conversations between your customers and support agents.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

By combining Zendesk Chat (Zopim) data with Qlik, your operations team can build in-depth analyses of support performance. The Chats pipeline brings detailed information about conversation duration, average response time, and satisfaction ratings, helping you identify bottlenecks and improvement opportunities. Sales leaders track agent productivity on a configurable schedule, while data analysts blend this information with other sources to understand how support impacts sales and retention. With 76 fields available, you visualize details like visitor names, agent identification, and complete session data, building dashboards that reveal customer behavior patterns and operational efficiency.

Try out all the features for free for 14 days

Zendesk Chat (Zopim) data available in Qlik

1
available pipeline
76
extractable fields

Available integrations

Integration Description
Chats Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.
Chats
Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.

Try out all the features for free for 14 days

How to create Zendesk Chat (Zopim) dashboards in Qlik

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk Chat to Kondado

Access the Kondado platform, choose Zendesk Chat (Zopim) as your data source, and authenticate with your Zendesk account credentials.

2
Select Qlik as destination

Set Qlik as your visualization tool to receive replicated data from the Chats pipeline, configuring the direct connection without intermediaries.

3
Build dashboards and configure refresh

Create your reports in Qlik using available fields and schedule automatic refresh frequency to keep your analytics updated.

Access Zendesk Chat (Zopim) data in Qlik and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

Visualize Zendesk Chat (Zopim) data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk Chat (Zopim) data in Qlik automatically

How do I set up the Zendesk Chat (Zopim) connection on Kondado?
Log into Kondado, select Zendesk Chat (Zopim) as your data source, and authenticate with your credentials. Within minutes, you choose which pipelines to replicate to Qlik without writing code or configuring servers.
What dashboards can I build with Zendesk Chat data in Qlik?
You can create reports tracking KPIs like average response time, customer satisfaction rate, conversations per agent, and peak support hours. These visualizations help marketing and sales teams optimize support operations.
How frequently is Zendesk Chat data updated in Qlik?
Kondado lets you configure the replication schedule based on your needs: every 5 minutes, 15 minutes, hourly, or daily. This keeps your dashboards updated automatically without manual intervention.
Which specific KPIs can I track from the Chats pipeline?
You monitor conversation duration, average response time, visitor name, agent name, session data, and satisfaction ratings. These fields let you analyze service quality and team efficiency.
Are there pre-built report templates for Zendesk Chat in Qlik?
We do not offer ready-made templates, but you can build custom dashboards in Qlik using the 76 fields available in the Chats pipeline. This flexibility lets you create visualizations tailored to your specific needs.
Can I share Zendesk Chat dashboards with my team?
Yes, after replicating data to Qlik, you use Qlik's native sharing features to distribute reports with sales leaders, data analysts, and your entire operations team.
Can I send Zendesk Chat data to tools other than Qlik?
Yes, besides Qlik, you can send data to Power BI, Looker Studio, Google Sheets, BigQuery, or PostgreSQL.

Try out all the features for free for 14 days