Connect Zendesk Chat (Zopim) to Grafana: Dashboards in Minutes
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Visualize Zendesk Chat (Zopim) Data in Grafana
Kondado provides a direct connection between Zendesk Chat (Zopim) and Grafana without requiring any intermediate databases or complex technical setup. You simply authenticate your Zendesk Chat account, choose which data you want to replicate, and select Grafana as your visualization destination. The platform handles the data replication on a configurable schedule, ensuring your dashboards stay current with the latest customer service metrics. Business teams can then build custom visualizations showing chat volumes, agent performance, and customer satisfaction trends without writing a single line of code.
Kondado connects Zendesk Chat (Zopim) to Grafana through a direct integration that replicates 76 fields from the Chats pipeline, including conversation duration, agent names, visitor details, and satisfaction ratings, updating on a configurable schedule from every 5 minutes to daily.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your Zendesk Chat data flowing into Grafana, you can transform raw conversation logs into actionable business intelligence. The Chats pipeline brings in 76 distinct fields including session duration, average response times, and satisfaction ratings, enabling you to create monitoring views that track agent productivity across shifts and identify peak support hours. You can correlate visitor names with resolution times to spotlight your top performers, or build trend analysis showing how customer sentiment evolves throughout the week. These visualizations help operations teams optimize staffing schedules and improve response strategies based on actual conversation data rather than gut feelings.
Try out all the features for free for 14 days
Zendesk Chat (Zopim) data available in Grafana
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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