Connect Movidesk to Grafana: Dashboards in Minutes
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Visualize Movidesk Data in Grafana with Kondado
Kondado lets you connect Movidesk to Grafana without any technical setup or intermediate databases. You choose which support data to replicate from your help desk system, and Kondado delivers it directly to your Grafana workspace on a configurable schedule. This means your operations team can track ticket trends, client satisfaction, and team workload inside interactive, easy-to-read dashboards without writing a single line of code.
With automated updates, your reports always reflect the latest client interactions and service metrics. Business users can quickly spot bottlenecks in ticket resolution, measure owner productivity, and analyze feedback trends to make informed decisions that improve customer experience and operational efficiency across the entire support workflow.
Kondado connects Movidesk to Grafana through a Via Kondado connection, replicating nine pipelines with 164 fields including Tickets, Ticket Actions, and Satisfaction Survey Responses on a configurable schedule starting at every five minutes.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
By combining Movidesk data in Grafana, you create a single view of your entire support operation. The Tickets pipeline shows open and resolved request volumes over time, while Ticket Owners reveals how workload is distributed across your team. When you layer in Satisfaction Survey Responses, managers can correlate service speed with customer happiness scores to identify top performers and training opportunities.
This combination gives operations leaders clear visibility into client priorities, team capacity, and service quality trends. With all your support metrics in one place, you can adjust staffing levels and refine processes based on actual business data rather than guesswork.
Try out all the features for free for 14 days
Movidesk data available in Grafana
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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