Connect Movidesk to BIMachine: Dashboards in Minutes
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Visualize Movidesk Data in BIMachine
Kondado connects your Movidesk support data directly to BIMachine, enabling you to transform ticket information into clear visual reports without any technical setup. You can replicate data from your Help Desk and Service Desk operations on a configurable schedule, ensuring your dashboards always reflect current customer interactions and ticket statuses. Business teams gain immediate visibility into support workflows, response times, and customer satisfaction metrics through automated data updates that require no coding knowledge or complex configuration. With near-real-time access to your support metrics, you can identify trends in ticket volume, monitor team performance, and make data-driven decisions to improve customer service operations.
Kondado provides a direct integration between Movidesk and BIMachine with nine available pipelines including Tickets, Ticket Actions, and Satisfaction Survey Responses, allowing you to replicate 164 fields of support data on a configurable schedule ranging from every five minutes to daily updates.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
What You Can Analyze
BIMachine transforms your Movidesk information into actionable business intelligence through intuitive visualizations that reveal operational patterns. By combining the Tickets pipeline with Ticket Actions and Satisfaction Survey Responses, you can analyze resolution times against customer feedback scores to identify service quality trends across different time periods. Track how individual ticket owners handle request volumes using the People and Ticket Owners pipelines, or examine Custom Ticket Fields to understand which issue categories drive the most support traffic. These combined insights help managers optimize team workloads, improve response protocols, and enhance overall customer satisfaction without manual data preparation.
Try out all the features for free for 14 days
Movidesk data available in BIMachine
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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