Connect Movidesk to Pentaho: Dashboards in Minutes
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Visualize Movidesk Data in Pentaho Reports
Connecting your support data to analytics tools helps you make better decisions about customer service operations and team productivity. With Kondado, you can replicate data from Movidesk directly into Pentaho without complex technical setup or intermediate databases. Simply select your data endpoints, choose your preferred refresh schedule, and start building visual reports that reveal ticket trends, agent performance, and customer satisfaction patterns across your organization.
Kondado provides a direct connection between Movidesk and Pentaho, allowing business teams to create automatically updated reports on a configurable schedule ranging from every 5 minutes to daily, with no coding required.
This approach eliminates manual data exports and gives operations teams immediate access to current support metrics for faster decision-making. You can track resolution times, monitor ticket volumes, and analyze customer feedback patterns using Pentaho’s visualization capabilities to identify bottlenecks. Whether you need frequent updates for active monitoring or daily summaries for strategic reviews, your Movidesk data stays synchronized and ready for analysis without IT intervention.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Movidesk’s support information with Pentaho’s visualization tools opens new possibilities for understanding your service operations. By accessing pipelines like Tickets, Ticket Actions, and Satisfaction Survey Responses, you can create comprehensive views of your support lifecycle. Analyze how ticket volumes correlate with customer satisfaction scores, track which actions resolve issues fastest, and identify patterns in client requests that help you optimize staffing and response protocols.
Operations managers can blend Ticket Owners data with resolution metrics to balance team workloads effectively, while support leaders monitor Custom Ticket Fields to spot emerging issue categories. These insights enable proactive service improvements and data-driven resource allocation that directly impact customer experience and retention.
Try out all the features for free for 14 days
Movidesk data available in Pentaho
Available integrations
| Integration | Description |
|---|---|
| Ticket Actions | Records actions taken on tickets, including fields such as id, protocol, and origin, enabling analysis of interactions and workflows. |
| Custom Ticket Fields | Contains information about custom fields in tickets, allowing the inclusion of specific data such as type and value, adapting to user needs. |
| Ticket Clients | Lists clients associated with tickets, including fields such as id, businessname, and cpfcnpj, facilitating user identification and analysis. |
| Ticket Owners | Identifies the owners of tickets, with fields such as persons_id and name, allowing efficient management of responsibilities and assignments. |
| Satisfaction Survey Questions | Stores questions used in satisfaction surveys, allowing feedback analysis with fields such as id and question. |
| People | Contains information about people, including fields such as id, persontype, and username, facilitating contact and user management. |
| Satisfaction Survey Responses | Records responses provided in satisfaction surveys, with fields such as id, persons_id, and response, allowing feedback analysis. |
| Tickets | Stores information about tickets, including fields such as id, protocol, and systemstatus, allowing tracking and management of requests. |
| Parent/Child Tickets | Defines the relationship between parent and child tickets, with fields such as id and relationship_id, facilitating the management of ticket hierarchies. |
Try out all the features for free for 14 days
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