Connect Hi Platform to Pentaho: Dashboards in Minutes
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Visualize Hi Platform Data in Pentaho
Kondado makes it simple to replicate your Hi Platform customer service data directly into Pentaho for comprehensive visualization and business intelligence. Without writing any code or managing complex infrastructure, business teams can connect their Hi Platform account and start building insightful reports in minutes. The platform handles all data synchronization on a configurable schedule, ensuring your Pentaho dashboards always reflect current customer interactions and support metrics. Marketing and operations teams gain immediate visibility into ticket resolution times, customer satisfaction trends, and agent performance without technical assistance. You can configure updates to run every 5 minutes, hourly, or daily based on your reporting needs.
Kondado provides a direct connection between Hi Platform and Pentaho with no intermediate databases required, allowing users to replicate Tickets data and 220 associated fields on update frequencies ranging from 5 minutes to daily.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Hi Platform with Pentaho unlocks powerful customer service analytics for data-driven decision making. The Tickets pipeline delivers comprehensive information including ticket status, account associations, and interaction histories directly into your Pentaho environment. By visualizing created_at and resolved_at timestamps alongside current status fields, managers can identify bottlenecks in their support process, track resolution trends over time, and optimize team allocation based on actual workload patterns. This direct data flow enables operations teams to build custom monitoring systems that highlight urgent issues and track customer satisfaction metrics without depending on technical resources.
Try out all the features for free for 14 days
Hi Platform data available in Pentaho
Available integrations
| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
Try out all the features for free for 14 days
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