Connect Hi Platform to Cortex: Dashboards in Minutes
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Visualize Hi Platform Data in Cortex
Connecting your Hi Platform account to Cortex takes just minutes with Kondado’s direct integration. You can replicate support tickets and customer interactions into Cortex without writing any code or managing complex infrastructure. Business teams can transform raw customer service data into actionable visual insights that drive faster decision-making, improved response times, and better resource allocation across your support operations.
Simply select Hi Platform as your data source, choose your update schedule, and start building visual reports that help your team track performance metrics and customer satisfaction trends. The setup requires no technical expertise, allowing marketing and operations teams to focus on analyzing data rather than managing technical connections. Once configured, your dashboards refresh automatically to keep everyone aligned on current support volumes and resolution efficiency.
Kondado provides a Via Kondado connection that sends Hi Platform data directly to Cortex with no intermediate databases required, enabling automated updates on a configurable schedule ranging from every 5 minutes to daily.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your Hi Platform data flowing into Cortex, you can create comprehensive customer service dashboards that reveal patterns in support volume and resolution efficiency. The Tickets pipeline provides rich information including ticket status tracking, account identifiers, and detailed interaction histories with precise timestamps for created and resolved dates. Visualize resolution time trends, monitor open ticket queues by priority, and analyze customer interaction patterns to optimize your support team’s workflow. Business users can track key metrics like average response times and ticket backlog trends to make data-driven decisions that improve customer satisfaction and operational efficiency.
Try out all the features for free for 14 days
Hi Platform data available in Cortex
Available integrations
| Integration | Description |
|---|---|
| Tickets | Table contains information about tickets, including fields such as id, account_id, and status, as well as interactions and timestamps like created_at and resolved_at. |
Try out all the features for free for 14 days
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