Connect Huggy to Cortex: Dashboards in Minutes
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How to Visualize Huggy Data in Cortex Reports
You can visualize all your customer communication metrics from Huggy directly in Cortex without any technical setup. Kondado creates a direct connection between your Huggy account and Cortex, allowing you to replicate data on a configurable schedule that fits your business needs. Whether you need near-real-time updates every five minutes or daily summaries, your Cortex reports will always reflect the latest customer interactions and satisfaction scores.
Kondado enables you to replicate data from Huggy’s Agents, Contacts, Chats, and Chat Satisfaction Surveys pipelines directly into Cortex, eliminating manual data exports and keeping your customer service dashboards automatically updated.
Marketing teams and support managers use this connection to track response times, agent performance, and customer satisfaction trends without switching between platforms. By consolidating your omnichannel communication data into Cortex, you create a single source of truth for decision-making that helps you identify opportunities to improve customer experience and increase conversion rates.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
What You Can Analyze
With Huggy’s Contacts and Chats pipelines feeding into Cortex, you can build comprehensive views of your customer journey from first touch to resolution. Analyze conversation volumes by time of day, track which agents handle the most complex inquiries using the Agents pipeline, or correlate satisfaction scores from Chat Satisfaction Surveys with specific support topics to identify training opportunities. These combined insights help operations teams optimize staffing schedules, improve first-response rates, and understand customer sentiment patterns across all digital channels. By visualizing this unified data in Cortex, business users can spot trends in lead quality and support efficiency without technical dependencies or manual spreadsheet work.
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Huggy data available in Cortex
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including fields such as id, name, and department. |
| Contacts | Table presents contacts with fields such as id, name, phone, and email, enabling efficient lead management. |
| Chats | Table records chat details, including id, contactid, agentid, and timestamps such as createdat and closedat. |
| Chat Satisfaction Surveys | Table contains chat feedback, with fields such as chat_id, feedback_score, and feedback_text, allowing satisfaction analysis. |
Try out all the features for free for 14 days
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