Connect Huggy to IBM Cognos Analytics: Dashboards in Minutes
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Visualize Huggy Data in IBM Cognos Analytics
Connecting your Huggy communication data to IBM Cognos Analytics helps marketing and support teams turn customer conversations into actionable business intelligence. With Kondado, you can replicate data from your omnichannel platform directly into Cognos without writing code or managing complex infrastructure. Simply select Huggy as your data source, choose which pipelines to activate from the available options, and start building visualizations that reveal patterns in lead engagement and customer satisfaction. Your teams can monitor chat performance, track agent productivity, and identify conversion opportunities through interactive dashboards that update automatically on your preferred schedule. This direct connection eliminates manual data exports and ensures your reports always reflect the latest customer interactions, helping you make faster decisions based on current data.
Kondado provides a direct connection between Huggy and IBM Cognos Analytics, enabling automated data replication on schedules ranging from 5 minutes to daily, with 4 available pipelines covering agents, contacts, chats, and satisfaction surveys.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With Huggy data flowing into IBM Cognos Analytics, you can combine customer contact information from the Contacts pipeline with chat interaction details to analyze lead quality and identify successful conversion paths. The Chat Satisfaction Surveys pipeline allows you to visualize customer feedback scores alongside agent performance data, helping managers identify specific training needs and service improvement opportunities. By examining timestamps and duration fields from the Chats pipeline, operations teams can optimize staffing schedules based on peak conversation volumes, average resolution times, and seasonal demand patterns. These combined insights enable data-driven decisions that improve both customer experience and operational efficiency.
Try out all the features for free for 14 days
Huggy data available in IBM Cognos Analytics
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including fields such as id, name, and department. |
| Contacts | Table presents contacts with fields such as id, name, phone, and email, enabling efficient lead management. |
| Chats | Table records chat details, including id, contactid, agentid, and timestamps such as createdat and closedat. |
| Chat Satisfaction Surveys | Table contains chat feedback, with fields such as chat_id, feedback_score, and feedback_text, allowing satisfaction analysis. |
Try out all the features for free for 14 days
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