Dashboards in minutes

Connect Huggy to BI TOTVS: Dashboards in Minutes

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Connect Huggy to BI TOTVS

Kondado makes it simple to visualize your Huggy customer service and marketing data inside BI TOTVS without any technical complexity. You can replicate information from your digital communication platform directly into your business intelligence environment, enabling your team to analyze lead capture, engagement metrics, and sales performance in one unified view. This direct connection eliminates the need for intermediate databases or complicated setup processes, so business users can focus on insights rather than infrastructure.

4
available pipelines
33
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Huggy now →

Try out all the features for free for 14 days

Setting up the connection takes just minutes through Kondado’s intuitive interface, where you select Huggy as your data source and BI TOTVS as your destination. Once configured, your customer interactions, agent performance, and satisfaction scores flow automatically into your reports on a schedule you control, from every 5 minutes to daily updates. Whether you manage support teams or marketing campaigns, having your Huggy data available in BI TOTVS helps you make faster decisions based on complete customer interaction histories.

Kondado connects Huggy to BI TOTVS using a Via Kondado connection that replicates your Agents, Contacts, Chats, and Chat Satisfaction Surveys pipelines on a configurable schedule ranging from every 5 minutes to daily, with no coding required.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Huggy data available in BI TOTVS

Each item below is automatically replicated by Kondado from Huggy into BI TOTVS — no schema setup, no manual mapping.

4
available pipelines
33
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including fields such as id, name, and department.
Contacts
Table presents contacts with fields such as id, name, phone, and email, enabling efficient lead management.
Chats
Table records chat details, including id, contactid, agentid, and timestamps such as createdat and closedat.
Chat Satisfaction Surveys
Table contains chat feedback, with fields such as chat_id, feedback_score, and feedback_text, allowing satisfaction analysis.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your Huggy data flowing into BI TOTVS, you can build comprehensive dashboards that combine customer communication metrics with your existing business data for complete operational visibility. The Contacts pipeline gives you detailed lead information and communication history to track engagement effectiveness, while the Chats pipeline reveals conversation volumes, response times, and resolution patterns across your support team. By analyzing the Chat Satisfaction Surveys alongside agent performance data from the Agents pipeline, managers can identify specific coaching opportunities, optimize service quality, and make data-driven decisions that increase customer retention and improve conversion rates throughout the sales funnel.

Try out all the features for free for 14 days

How to create Huggy dashboards in BI TOTVS

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Huggy as Data Source

Access your Kondado account and add Huggy as a new data source by entering your authentication credentials. Select the specific pipelines you want to replicate, such as Contacts, Chats, Agents, and Chat Satisfaction Surveys.

2
Choose BI TOTVS Destination

Select BI TOTVS as your destination and configure the Via Kondado connection to establish the link between your platforms. This direct connection sends your customer communication data directly to your business intelligence environment without intermediate storage.

3
Configure Dashboards and Refresh

Build your custom reports in BI TOTVS using the replicated Huggy data and set your preferred update frequency from every 5 minutes to daily. Your dashboards will stay current through automated updates, giving your team consistent visibility into customer interactions and agent performance.

Access Huggy data in BI TOTVS and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Huggy data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Huggy > Airtable
Alteryx
Huggy > Alteryx
Amazon Quicksight
Huggy > Amazon Quicksight
BIMachine
Huggy > BIMachine
Cortex
Huggy > Cortex
Data Studio
Huggy > Data Studio
Geckoboard
Huggy > Geckoboard
Grafana
Huggy > Grafana
IBM Cognos Analytics
Huggy > IBM Cognos Analytics
Klipfolio
Huggy > Klipfolio
Looker Studio
Huggy > Looker Studio
Looker
Huggy > Looker
Looqbox
Huggy > Looqbox
Metabase
Huggy > Metabase
Microstrategy
Huggy > Microstrategy
Pentaho
Huggy > Pentaho
Power BI
Huggy > Power BI
Qlik Cloud Analytics
Huggy > Qlik Cloud Analytics
Qlik Sense
Huggy > Qlik Sense
Qlik
Huggy > Qlik
QlikView
Huggy > QlikView
Redash
Huggy > Redash
Superset
Huggy > Superset
Tableau
Huggy > Tableau
BI TOTVS
Huggy > BI TOTVS
Zoho Analytics
Huggy > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Huggy data in BI TOTVS automatically

How do I connect Huggy to BI TOTVS without coding experience? ▼
You simply add Huggy as a data source in Kondado, authenticate your account, and select BI TOTVS as your destination. The Via Kondado connection handles the technical details automatically, so you can start replicating your customer communication data within minutes without writing any code or managing databases.
What customer service metrics can I track in BI TOTVS using Huggy data? ▼
You can monitor agent productivity through the Agents pipeline, analyze conversation volumes and resolution times using the Chats pipeline, and measure customer happiness with the Chat Satisfaction Surveys pipeline. These metrics help you identify your best-performing team members, peak support hours, and satisfaction trends that impact retention.
How frequently does my Huggy data update in BI TOTVS? ▼
You control the update schedule based on your business needs, choosing from intervals as frequent as every 5 minutes up to daily updates. This automated process ensures your dashboards reflect recent customer interactions without manual data handling.
Can I create custom dashboards in BI TOTVS combining Huggy data with other sources? ▼
Yes, once your Huggy data is available in BI TOTVS, you can blend it with information from Google Sheets, Power BI, or other business systems to create unified reports. This allows you to correlate customer service metrics with sales figures or marketing campaigns for comprehensive business intelligence.
Is it possible to share Huggy reports with my team in BI TOTVS? ▼
Absolutely, after building your dashboards in BI TOTVS, you can distribute them to stakeholders across your organization through the platform's standard sharing features. Your team members will see the same updated Huggy metrics you do, ensuring everyone works with current information for consistent decision-making.
What custom dashboards can I build with Huggy data in BI TOTVS? ▼
You can create specialized views that monitor agent productivity using the Agents pipeline, track lead engagement through the Contacts pipeline, and analyze customer satisfaction trends with the Chat Satisfaction Surveys pipeline. These custom reports allow you to visualize conversation volumes, response efficiency, and service quality metrics tailored to your specific operational needs.
Can I combine Huggy chat data with my sales data in BI TOTVS? ▼
Yes, once you replicate your Chats and Contacts pipelines into BI TOTVS, you can blend these pipelines with your existing sales and CRM information. This helps you correlate customer service interactions with conversion rates and revenue outcomes to optimize your entire customer journey.

Try out all the features for free for 14 days