How do I set up the Zendesk connection on Kondado?

Access the Kondado platform and select Zendesk as your data source. You will only need your Zendesk account credentials to authorize the connection, without requiring complex technical setup or manual APIs.

What dashboards can I build in BI TOTVS with Zendesk data?

You can build custom dashboards tracking average response time, ticket resolution rates, customer satisfaction by support channel, and individual agent performance. Use the Tickets and Ticket Metrics pipelines to visualize volume trends and operational efficiency.

How frequently does the data update in the pipeline?

Kondado allows you to configure data replication on a configurable schedule: every 5 minutes, 15 minutes, hourly, or daily. You define the ideal interval according to your reporting needs in BI TOTVS.

Can I share the dashboards I create with my team?

Yes, after building your dashboards in BI TOTVS using data replicated by Kondado, you can share reports with sales leaders, data analysts, and operations teams through BI TOTVS's native sharing features.

What specific Zendesk KPIs can I monitor?

You can track response SLAs, average resolution time, ticket backlog, CSAT (Customer Satisfaction Score) through the Satisfaction Surveys pipeline, and support volume by channel using the Ticket History and Ticket Metrics pipelines.

Are there any pre-built report templates available for Zendesk?

We do not offer pre-built report templates for this source. You have complete freedom to create custom dashboards in BI TOTVS combining the 12 available pipelines, including Tickets, Organizations, and Comments, according to your specific business needs.

Can I send Zendesk data to other tools besides BI TOTVS?

Yes, besides BI TOTVS, you can replicate Zendesk data to Power BI , Google Sheets , BigQuery , or PostgreSQL , among other destinations available on Kondado.

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Visualize Zendesk Data in BI TOTVS with Kondado

Connect your Zendesk account to BI TOTVS in minutes using Kondado, the data integration platform that eliminates the need for technical knowledge or intermediate databases. With Kondado, you replicate ticket information, support metrics, and customer satisfaction data directly into BI TOTVS, enabling sales leaders and operations teams to analyze support performance without complications. Configure the data refresh frequency according to your needs: every 5 minutes, 15 minutes, hourly, or daily.

With Kondado, you transform raw Zendesk data into visual dashboards in BI TOTVS to make data-driven decisions about response times, ticket resolution, and customer satisfaction, without writing a single line of code.

The Via Kondado connection offers 12 available pipelines with 235 fields, including Tickets, Ticket Comments, and Satisfaction Surveys, ensuring all relevant customer service data is available for strategic analysis and quick decision-making.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

When combining Zendesk with BI TOTVS through Kondado, you can create deep analyses about your customer support efficiency. The Ticket Metrics and Ticket Metrics Events pipelines allow you to track SLA compliance and resolution times, while the Satisfaction Surveys pipeline reveals customer happiness levels after each interaction. Sales leaders use this data to identify bottlenecks in service, prioritize team training, and optimize operational processes, turning support information into competitive advantage.

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Zendesk data available in BI TOTVS

available pipelines

235

extractable fields

Available integrations

Integration	Description
Closed and Deleted Tickets	Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments	Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events	Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups	Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History	Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links	Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags	Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics	Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations	Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)	Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets	Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users	Stores data about users, including id, name, and contact information such as email and status.

Closed and Deleted Tickets

Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.

Ticket Comments

Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.

Ticket Metrics Events

Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.

Groups

Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.

Ticket History

Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.

Jira Links

Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.

How to create Zendesk dashboards in BI TOTVS

Visualize your data automatically — no spreadsheet exports or custom scripts.

Connect Zendesk as data source

Access the Kondado platform, choose Zendesk as your data source, and authorize the connection using your Zendesk account credentials.

Select BI TOTVS as destination

Set BI TOTVS as your data destination and configure which pipelines you want to replicate, such as Tickets, Ticket Metrics, and Satisfaction Surveys.

Build dashboards and configure refresh

Construct your dashboards in BI TOTVS using the replicated data and schedule the automated refresh frequency to keep your reports consistently updated.