Dashboards in minutes

Connect Zendesk to BI TOTVS: Dashboards in Minutes

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Connect Zendesk to BI TOTVS

Connect your Zendesk account to BI TOTVS in minutes using Kondado, the data integration platform that eliminates the need for technical knowledge or intermediate databases. With Kondado, you replicate ticket information, support metrics, and customer satisfaction data directly into BI TOTVS, enabling sales leaders and operations teams to analyze support performance without complications. Configure the data refresh frequency according to your needs: every 5 minutes, 15 minutes, hourly, or daily.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

With Kondado, you transform raw Zendesk data into visual dashboards in BI TOTVS to make data-driven decisions about response times, ticket resolution, and customer satisfaction, without writing a single line of code.

The Via Kondado connection offers 12 available pipelines with 235 fields, including Tickets, Ticket Comments, and Satisfaction Surveys, ensuring all relevant customer service data is available for strategic analysis and quick decision-making.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in BI TOTVS

Each item below is automatically replicated by Kondado from Zendesk into BI TOTVS — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

When combining Zendesk with BI TOTVS through Kondado, you can create deep analyses about your customer support efficiency. The Ticket Metrics and Ticket Metrics Events pipelines allow you to track SLA compliance and resolution times, while the Satisfaction Surveys pipeline reveals customer happiness levels after each interaction. Sales leaders use this data to identify bottlenecks in service, prioritize team training, and optimize operational processes, turning support information into competitive advantage.

Try out all the features for free for 14 days

How to create Zendesk dashboards in BI TOTVS

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Access the Kondado platform, choose Zendesk as your data source, and authorize the connection using your Zendesk account credentials.

2
Select BI TOTVS as destination

Set BI TOTVS as your data destination and configure which pipelines you want to replicate, such as Tickets, Ticket Metrics, and Satisfaction Surveys.

3
Build dashboards and configure refresh

Construct your dashboards in BI TOTVS using the replicated data and schedule the automated refresh frequency to keep your reports consistently updated.

Access Zendesk data in BI TOTVS and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in BI TOTVS automatically

How do I set up the Zendesk connection on Kondado? ▼
Access the Kondado platform and select Zendesk as your data source. You will only need your Zendesk account credentials to authorize the connection, without requiring complex technical setup or manual APIs.
What dashboards can I build in BI TOTVS with Zendesk data? ▼
You can build custom dashboards tracking average response time, ticket resolution rates, customer satisfaction by support channel, and individual agent performance. Use the Tickets and Ticket Metrics pipelines to visualize volume trends and operational efficiency.
How frequently does the data update in the pipeline? ▼
Kondado allows you to configure data replication on a configurable schedule: every 5 minutes, 15 minutes, hourly, or daily. You define the ideal interval according to your reporting needs in BI TOTVS.
Can I share the dashboards I create with my team? ▼
Yes, after building your dashboards in BI TOTVS using data replicated by Kondado, you can share reports with sales leaders, data analysts, and operations teams through BI TOTVS's native sharing features.
What specific Zendesk KPIs can I monitor? ▼
You can track response SLAs, average resolution time, ticket backlog, CSAT (Customer Satisfaction Score) through the Satisfaction Surveys pipeline, and support volume by channel using the Ticket History and Ticket Metrics pipelines.
Are there any pre-built report templates available for Zendesk? ▼
We do not offer pre-built report templates for this source. You have complete freedom to create custom dashboards in BI TOTVS combining the 12 available pipelines, including Tickets, Organizations, and Comments, according to your specific business needs.
Can I send Zendesk data to other tools besides BI TOTVS? ▼
Yes, besides BI TOTVS, you can replicate Zendesk data to Power BI, Google Sheets, BigQuery, or PostgreSQL, among other destinations available on Kondado.

Try out all the features for free for 14 days