Dashboards in minutes

Connect Zendesk to Metabase: Dashboards in Minutes

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Connect Zendesk to Metabase

How to visualize Zendesk data in Metabase? Kondado provides a direct connection that lets you replicate your customer service data into Metabase without complex setup or intermediate databases. Simply connect Zendesk as your data source, choose Metabase as your destination, and start building visual reports within minutes. Your support team can track ticket resolution times, monitor agent performance, and analyze customer satisfaction trends using familiar chart types and intuitive dashboards. Business users without technical backgrounds can easily create charts showing ticket volume patterns, response time distributions, and agent workload balances to make faster decisions about resource allocation and customer experience improvements. You can configure update frequencies ranging from every 5 minutes to daily, ensuring your Metabase reports reflect current customer interactions and support metrics without manual exports or spreadsheet maintenance.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado connects Zendesk to Metabase through a direct connection that replicates 12 data pipelines including Tickets, Users, and Satisfaction Surveys, updating on a configurable schedule from every 5 minutes to daily.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Metabase

Each item below is automatically replicated by Kondado from Zendesk into Metabase — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your Zendesk data flowing into Metabase, you can combine the Tickets pipeline with Ticket Metrics to visualize resolution efficiency and identify bottlenecks in your support workflow. Analyze the Satisfaction Surveys pipeline alongside User data to correlate agent performance with customer happiness scores, revealing which team members drive the best experiences. Operations teams can also track Organizations and Groups data to understand how different customer segments and internal teams interact, enabling smarter resource distribution and targeted training programs based on actual performance patterns. By visualizing Ticket Comments alongside Ticket History, managers can review conversation quality and channel effectiveness to optimize communication strategies and improve first-contact resolution rates across email, chat, and phone interactions.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Metabase

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Your Zendesk Account

Log into Kondado and add Zendesk as a data source by entering your subdomain and API credentials. Select which pipelines you need, such as Tickets and Satisfaction Surveys, to begin replicating your support data.

2
Choose Metabase Destination

Select Metabase as your destination to establish a direct connection that delivers data without intermediate databases. You can also send data to Power BI, Google Sheets, or BigQuery if your team uses multiple visualization tools.

3
Configure Refresh and Build Charts

Set your preferred update frequency from every 5 minutes to daily, then start building visual reports in Metabase. Create charts tracking ticket resolution times, agent productivity, and customer satisfaction trends using the replicated data.

Access Zendesk data in Metabase and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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55pbx
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ActiveCampaign
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api4com
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AWS CloudWatch Metrics
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Azure Table Storage
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Facebook
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Freshdesk
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FTP
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Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
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Google Play Store
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Google Search Console
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Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
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Hotmart
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Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
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Mercado Libre
Mercado Libre
Meta Ads
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Microsoft Advertising
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Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
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Olist Tiny
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Omie
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Oracle
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Pagar.me
Pinterest Ads
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PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
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Pushwoosh
RDStation CRM
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RDStation
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Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
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SenseData
Shopify
Shopify
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Superlogica
Superlogica
Sympla
Sympla
Taboola
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Tangerino
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TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
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Tray
Tray
Trello
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Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
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X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
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Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Metabase automatically

How do I connect Zendesk to Metabase using Kondado? ▼
Start by adding Zendesk as a data source in your Kondado account using your Zendesk subdomain and API credentials. Then select Metabase as your destination and choose which pipelines you want to replicate, such as Tickets and Users. The connection requires no coding or database configuration, allowing you to begin visualizing data within minutes.
What Zendesk data can I visualize in Metabase? ▼
You can access 12 different pipelines including Tickets, Ticket Metrics, Satisfaction Surveys, Users, Organizations, and Ticket Comments. This lets you build comprehensive dashboards showing resolution times, agent performance, customer satisfaction scores, and ticket volume trends. Each pipeline contains specific fields like created_at, status, and score that translate into actionable chart dimensions.
How often does Zendesk data update in Metabase? ▼
You configure the update frequency based on your business needs, choosing from intervals as frequent as every 5 minutes or extending to daily updates. This configurable schedule ensures your Metabase reports reflect recent customer interactions without overwhelming your system with unnecessary updates. Set different frequencies for different pipelines depending on how critical the data is for your decisions.
What customer support KPIs should I track in Metabase? ▼
Focus on metrics available through the Ticket Metrics pipeline such as first response time, resolution time, and SLA compliance percentages. Combine Satisfaction Surveys scores with Ticket volume data to measure quality against quantity, and track individual agent performance using the Users pipeline. These visualizations help identify training needs and resource gaps quickly.
Can I share Zendesk dashboards with my team in Metabase? ▼
Yes, once you build your dashboards in Metabase, you can share them with team members through Metabase's built-in sharing features. Your colleagues can view ticket trends and performance metrics without needing access to Zendesk directly. This keeps everyone aligned on support goals while maintaining data consistency across your organization.
Do I need technical skills to build Zendesk reports in Metabase? ▼
No coding is required to replicate data from Zendesk or to create charts in Metabase. Kondado handles the data replication process, while Metabase offers a user-friendly interface with drag-and-drop chart building. Business users can create meaningful reports showing ticket patterns and agent workloads using simple point-and-click actions.
Can I send Zendesk data to other tools besides Metabase? ▼
Yes, Kondado allows you to replicate Zendesk data to multiple destinations simultaneously. You can send the same information to Google Sheets for quick sharing, BigQuery for advanced analysis, or Power BI for executive dashboards alongside your Metabase setup.

Try out all the features for free for 14 days