Connect Zendesk to BIMachine: Dashboards in Minutes
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Visualize Zendesk Data in BIMachine
Connect your Zendesk account to Kondado and replicate your customer service data directly into BIMachine without complex configurations or intermediate databases. Our no-code platform lets you select exactly which information to visualize, from ticket volumes to customer satisfaction scores, all updated on a configurable schedule that matches your business needs. Business teams can finally access unified customer insights without waiting for technical resources or manual spreadsheet exports.
Simply choose your Zendesk data source, pick the specific pipelines you need from the 12 available options covering tickets, users, and organizations, and start creating visual dashboards that help you track agent performance and customer satisfaction trends as they develop across your organization. The entire setup takes minutes and requires no coding knowledge or IT support, making it accessible to marketing and operations teams alike.
Kondado provides a direct integration between Zendesk and BIMachine, offering 12 data pipelines with 235 fields including Tickets, Ticket Metrics, and Satisfaction Surveys, enabling you to build comprehensive customer service reports that update automatically every 5 minutes, 15 minutes, hourly, or daily.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With access to Zendesk pipelines like Ticket Metrics, Satisfaction Surveys, and Ticket Comments, you can build BIMachine dashboards that reveal patterns in customer support quality and team efficiency. Combine response time data with customer satisfaction scores to identify training opportunities, or analyze ticket volume trends alongside agent group performance to optimize staffing decisions. These visualizations help managers make data-driven decisions about resource allocation and customer experience improvements without technical complexity. By connecting Organizations and Users data, you can also segment insights by client type or account size to prioritize high-value customer needs and track satisfaction across different market segments.
Try out all the features for free for 14 days
Zendesk data available in BIMachine
Available integrations
| Integration | Description |
|---|---|
| Closed and Deleted Tickets | Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description. |
| Ticket Comments | Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body. |
| Ticket Metrics Events | Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets. |
| Groups | Lists groups with fields like id, name, and updated_at, along with information about the group's status and description. |
| Ticket History | Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel. |
| Jira Links | Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks. |
| Tags | Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag. |
| Ticket Metrics | Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis. |
| Organizations | Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization. |
| Satisfaction Surveys (Scores) | Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction. |
| Tickets | Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at. |
| Users | Stores data about users, including id, name, and contact information such as email and status. |
Try out all the features for free for 14 days
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