Dashboards in minutes

Connect Zendesk to BIMachine: Dashboards in Minutes

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Connect Zendesk to BIMachine

Connect your Zendesk account to Kondado and replicate your customer service data directly into BIMachine without complex configurations or intermediate databases. Our no-code platform lets you select exactly which information to visualize, from ticket volumes to customer satisfaction scores, all updated on a configurable schedule that matches your business needs. Business teams can finally access unified customer insights without waiting for technical resources or manual spreadsheet exports.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Simply choose your Zendesk data source, pick the specific pipelines you need from the 12 available options covering tickets, users, and organizations, and start creating visual dashboards that help you track agent performance and customer satisfaction trends as they develop across your organization. The entire setup takes minutes and requires no coding knowledge or IT support, making it accessible to marketing and operations teams alike.

Kondado provides a direct integration between Zendesk and BIMachine, offering 12 data pipelines with 235 fields including Tickets, Ticket Metrics, and Satisfaction Surveys, enabling you to build comprehensive customer service reports that update automatically every 5 minutes, 15 minutes, hourly, or daily.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in BIMachine

Each item below is automatically replicated by Kondado from Zendesk into BIMachine — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With access to Zendesk pipelines like Ticket Metrics, Satisfaction Surveys, and Ticket Comments, you can build BIMachine dashboards that reveal patterns in customer support quality and team efficiency. Combine response time data with customer satisfaction scores to identify training opportunities, or analyze ticket volume trends alongside agent group performance to optimize staffing decisions. These visualizations help managers make data-driven decisions about resource allocation and customer experience improvements without technical complexity. By connecting Organizations and Users data, you can also segment insights by client type or account size to prioritize high-value customer needs and track satisfaction across different market segments.

Try out all the features for free for 14 days

How to create Zendesk dashboards in BIMachine

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Your Zendesk Account

Log into Kondado and add Zendesk as a new data source by entering your subdomain and authenticating your credentials. Select the specific pipelines you want to replicate, such as Tickets, Users, or Ticket Metrics.

2
Choose BIMachine as Destination

Select BIMachine from the destination options to establish where your Zendesk data should be sent. This creates a direct connection that eliminates the need for intermediate databases or complex technical setup.

3
Configure Refresh and Visualize

Set your preferred update frequency ranging from every 5 minutes to daily, then start building custom dashboards in BIMachine using your replicated customer service data. Your reports will stay current automatically based on the schedule you selected.

Access Zendesk data in BIMachine and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in BIMachine automatically

How do I connect Zendesk to BIMachine using Kondado? ▼
Start by adding Zendesk as a data source in your Kondado account and authenticate with your Zendesk credentials. Then select BIMachine as your destination and choose which pipelines you want to replicate, such as Tickets or Satisfaction Surveys. Your data will begin flowing immediately after you configure the update schedule.
What customer service KPIs can I track in BIMachine with Zendesk data? ▼
You can monitor first response times, resolution rates, and customer satisfaction scores by combining the Ticket Metrics and Satisfaction Surveys pipelines. Track agent productivity using the Ticket Comments pipeline alongside user data to see who handles the most tickets. These metrics update on your chosen schedule to keep your performance dashboards current.
How often does Zendesk data update in BIMachine? ▼
You can configure updates to run every 5 minutes, 15 minutes, hourly, or daily depending on your business needs. This flexibility lets you choose near-real-time monitoring for high-volume support teams or daily summaries for periodic reporting. The schedule applies to all selected pipelines automatically.
Can I share Zendesk dashboards with my team in BIMachine? ▼
Yes, once you build your reports in BIMachine, you can share them with stakeholders across your organization. Team members can view customer service trends and agent performance without needing access to your Zendesk account. This makes it easy to keep everyone informed about support metrics.
Do I need technical skills to set up the Zendesk to BIMachine connection? ▼
No coding or technical expertise is required to connect Zendesk to BIMachine through Kondado. The setup process involves simple point-and-click selections to authenticate and choose your data pipelines. Business users can complete the entire configuration in minutes without IT assistance.
Can I combine Zendesk data with other business data in BIMachine? ▼
Yes, you can set up multiple data sources in Kondado to replicate information from Zendesk alongside your CRM, sales, or marketing platforms into BIMachine. This enables comprehensive dashboards that correlate customer service metrics with revenue data or campaign performance. Having all your business intelligence in one place simplifies reporting and reveals cross-functional insights.
What types of custom dashboards can I build with Zendesk data in BIMachine? ▼
You can create agent performance dashboards using Ticket Metrics and Groups data to track response times and workload distribution. Build customer satisfaction reports that correlate Satisfaction Surveys scores with specific Ticket Comments to identify quality trends. Operational teams often design ticket volume trend analyses by organization to optimize staffing and prioritize high-value accounts.

Try out all the features for free for 14 days