Dashboards in minutes

Connect Zendesk to Cortex: Dashboards in Minutes

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Connect Zendesk to Cortex

Visualizing your customer support metrics in Cortex starts with connecting your Zendesk account to Kondado. Our platform replicates ticket data, satisfaction scores, and agent performance metrics directly into your visualization tool without requiring any technical setup or intermediate databases. You choose how often the data refreshes, from every five minutes to daily updates, ensuring your reports always reflect current customer service operations.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado provides a direct Via Kondado connection that sends 12 Zendesk pipelines containing 235 fields straight to Cortex, enabling business teams to monitor ticket resolution times, track customer satisfaction trends, and analyze agent workload without writing code or managing complex infrastructure.

With automated data synchronization on your preferred schedule, marketing and operations teams can build comprehensive customer service reports in Cortex that update automatically. This eliminates manual data exports and gives you immediate access to insights that drive better staffing decisions and improve customer experience strategies.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Cortex

Each item below is automatically replicated by Kondado from Zendesk into Cortex — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combine your Ticket Metrics and Satisfaction Surveys pipelines in Cortex to create comprehensive dashboards that reveal the relationship between resolution speed and customer happiness scores. By analyzing Ticket Comments alongside Ticket History, you can identify recurring patterns in ticket escalations and understand which support channels generate the most complex customer inquiries. These combined insights help operations managers optimize agent training programs, adjust staffing levels across phone and chat channels, and improve overall service quality based on actual performance data.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Cortex

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as Your Data Source

Authenticate your Zendesk account in Kondado to establish the data source connection. Select the specific pipelines you need, such as Tickets, Ticket Metrics, or Satisfaction Surveys, to begin replicating your support data.

2
Select Cortex as Your Destination

Choose Cortex as the destination platform where you want to visualize your Zendesk metrics. You can also send data to Power BI, Looker Studio, or Google Sheets if your team uses multiple reporting tools.

3
Build Dashboards and Configure Refresh

Create custom reports in Cortex using your replicated Zendesk data to track ticket resolution times and customer satisfaction trends. Set your refresh frequency to automatically update reports on a configurable schedule, ensuring your team always works with the latest support insights.

Access Zendesk data in Cortex and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Cortex automatically

How do I connect Zendesk to Cortex using Kondado? ▼
Start by adding Zendesk as a data source in your Kondado account and authenticate with your credentials. Then select Cortex as your destination and choose which pipelines you want to replicate, such as Tickets, Users, or Ticket Metrics. The setup requires no coding and typically takes less than five minutes to complete.
What customer service KPIs can I track in Cortex with Zendesk data? ▼
You can monitor first response time, resolution time, ticket volume by channel, agent performance scores, and customer satisfaction ratings using the Ticket Metrics and Satisfaction Surveys pipelines. Track trends over time to identify peak support hours and measure how changes to your workflow affect customer happiness scores.
How often does Zendesk data update in Cortex? ▼
You configure the update frequency based on your business needs, choosing from every five minutes for near-real-time monitoring, or longer intervals like hourly or daily for standard reporting. This flexibility allows operations teams to balance data freshness with resource usage depending on whether they need current ticket tracking or periodic performance reviews.
Can I build dashboards showing ticket trends and agent productivity? ▼
Yes, combine the Tickets, Users, and Ticket Metrics pipelines to visualize ticket volume trends, individual agent resolution rates, and group performance comparisons. Create filters by organization or tag to segment your analysis and identify which customer segments require the most support resources.
Are there pre-built report templates available for Zendesk in Cortex? ▼
Kondado focuses on providing complete data access rather than pre-built templates, giving you the flexibility to design custom Cortex dashboards that match your specific support workflows. You can build reports tailored to your unique ticket categories, SLA requirements, and team structures without being limited by standardized layouts.
How can I share Zendesk reports with my team in Cortex? ▼
Once you build your dashboards in Cortex, use the platform's native sharing features to distribute reports to stakeholders across your organization. Since Kondado keeps the data updated automatically on your configured schedule, your team always accesses current information without requesting manual refreshes or exports.

Try out all the features for free for 14 days