Dashboards in minutes

Connect Zendesk to Superset: Dashboards in Minutes

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Connect Zendesk to Superset

Kondado makes it simple to visualize your customer service data from Zendesk directly in Apache Superset. With our direct connection, you can replicate ticket information, satisfaction scores, and agent performance metrics on a configurable schedule without writing any code. Business teams can create interactive charts and reports to track response times, ticket volumes, and customer satisfaction trends across all support channels including phone, chat, and email.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Choose which pipelines you need, from Tickets and Ticket Metrics to Satisfaction Surveys, and let Kondado handle the automated updates. Your Superset dashboards stay current with data refreshes every 5 minutes, 15 minutes, hourly, or daily, depending on what fits your operational needs. Marketing and operations teams gain immediate visibility into support trends, agent workloads, and customer feedback without waiting for technical resources or dealing with manual data exports.

Kondado connects Zendesk to Superset using a “Via Kondado” connection that requires no intermediate databases or complex setup, allowing business users to build customer service dashboards with automated data refreshes on customizable schedules.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Superset

Each item below is automatically replicated by Kondado from Zendesk into Superset — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With Kondado, you can combine Zendesk Tickets data with Ticket Metrics to analyze resolution times and identify bottlenecks in your support workflow. The Satisfaction Surveys pipeline brings customer feedback scores directly into Superset, enabling you to correlate service quality with specific agents, groups, or ticket categories for targeted improvements.

Operations teams can also leverage the Ticket Comments pipeline to analyze common customer issues and track sentiment trends over time. By visualizing these datasets together in Superset, you create comprehensive reports that help optimize staffing levels, improve first-response times, and boost overall customer satisfaction without requiring technical expertise or complex database management.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Superset

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk to Kondado

Add Zendesk as a data source by entering your Zendesk subdomain and API credentials in the Kondado interface. Select the specific pipelines you need, such as Tickets, Ticket Metrics, or Satisfaction Surveys, to replicate into your analytics environment.

2
Choose Superset destination

Select Superset as your destination platform and configure the connection settings to establish a direct link between Kondado and your Superset instance. This creates a seamless flow of customer service data without requiring intermediate databases or complex technical setup.

3
Build dashboards and schedule refreshes

Create charts and reports in Superset using your replicated Zendesk data, then set your preferred refresh schedule from 5 minutes to daily intervals. Your dashboards update automatically, ensuring your team always has current insights for customer service decisions.

Access Zendesk data in Superset and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Superset automatically

How do I connect Zendesk to Superset using Kondado? ▼
Start by adding Zendesk as a data source in your Kondado account using your Zendesk credentials. Then select Superset as your destination and choose which pipelines you want to replicate, such as Tickets or Satisfaction Surveys. Kondado establishes the connection directly without requiring intermediate databases or technical configuration.
What customer service KPIs can I track in Superset with Zendesk data? ▼
You can monitor first response times, resolution times, ticket volume trends, and customer satisfaction scores using the Ticket Metrics and Satisfaction Surveys pipelines. Track agent performance by visualizing data from the Users and Groups pipelines to identify top performers and training needs. These metrics help optimize your support operations and improve customer experience.
How often does Zendesk data update in my Superset dashboards? ▼
You configure the update frequency based on your business needs, choosing intervals from every 5 minutes to daily schedules. Kondado replicates your selected Zendesk data automatically according to this schedule, keeping your Superset reports current without manual intervention. This ensures your team always works with fresh information for timely decision-making.
Can I share Zendesk dashboards with my team in Superset? ▼
Yes, once you build your dashboards in Superset using the replicated Zendesk data, you can share them with colleagues through Superset's native sharing features. Team members can view reports, filter data, and explore customer service metrics without needing access to the original Zendesk account. This makes it easy to align marketing, operations, and support teams around key performance indicators.
What pipelines are available from Zendesk to Superset? ▼
Kondado offers 12 pipelines including Tickets, Ticket Metrics, Satisfaction Surveys, Ticket Comments, Users, Groups, Organizations, and Ticket History. Each pipeline contains specific fields such as ticket IDs, timestamps, satisfaction scores, and comment bodies that you can visualize in Superset. You select only the pipelines relevant to your reporting needs during setup.
Can I visualize Zendesk data in other tools besides Superset? ▼
Yes, Kondado supports multiple destinations including Power BI, Looker Studio, Google Sheets, BigQuery, and PostgreSQL. You can also send data to MySQL, Excel, Redshift, SQL Server, or Amazon S3 depending on your reporting preferences. This flexibility allows you to use Zendesk data wherever your team already works.
How do I build custom dashboards in Superset with Zendesk data? ▼
After Kondado replicates your selected pipelines to Superset, you can use Superset's chart builder to create visualizations from Tickets, Metrics, and Survey data. Combine multiple datasets to analyze correlations between ticket volume and satisfaction scores, or track resolution trends over time. The intuitive interface lets business users create professional reports without SQL knowledge.

Try out all the features for free for 14 days