Dashboards in minutes

Connect Zendesk to Qlik Cloud Analytics: Dashboards in Minutes

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Connect Zendesk to Qlik Cloud Analytics

To visualize Zendesk data in Qlik Cloud Analytics, use Kondado as the bridge between your support platform and visualization tool. Kondado provides a direct connection that replicates your customer service data from Zendesk to Qlik Cloud Analytics without requiring intermediate databases or complex technical setup. You choose how frequently your data updates: every 5 minutes, 15 minutes, hourly, or daily, ensuring your analytics stay current based on your operational needs.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

With Kondado, support managers and business analysts transform ticket metrics, customer satisfaction scores, and team performance data into visual dashboards in Qlik Cloud Analytics to make fast, data-driven decisions.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Qlik Cloud Analytics

Each item below is automatically replicated by Kondado from Zendesk into Qlik Cloud Analytics — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

When combining Zendesk with Qlik Cloud Analytics through Kondado, you can explore pipelines such as Tickets, Ticket Metrics, and Satisfaction Surveys to build comprehensive analyses of your customer support operations. Sales leaders can track average resolution time by organization, while operations teams monitor SLA compliance and support quality through satisfaction scores, all within interactive visualizations that make it easy to identify bottlenecks and improvement opportunities.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Qlik Cloud Analytics

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Log in to Kondado, select Zendesk as your data source, and authenticate with your Zendesk account credentials to initiate the connection.

2
Select Qlik Cloud Analytics destination

Choose Qlik Cloud Analytics as your destination tool and configure the access credentials where your support data will be sent.

3
Build dashboards and configure refresh

Define which pipelines you want to replicate, set your preferred update frequency, and start building your support analysis dashboards in Qlik Cloud Analytics.

Access Zendesk data in Qlik Cloud Analytics and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

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ActiveCampaign
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Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
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AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
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Bitrix24 CRM
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E-goi
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EADBOX
Exact Sales
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Facebook Ads
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Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
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Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
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Olist Tiny
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Omie
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Oracle
Pagar.me
Pagar.me
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Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
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Pushwoosh
RDStation CRM
RDStation CRM
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RDStation
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Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
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SenseData
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Shopify
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SQLServer
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Superlogica
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Sympla
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Taboola
Tangerino
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TikTok Ads
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TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Qlik Cloud Analytics automatically

How do I set up the Zendesk connection to send data to Qlik Cloud Analytics? ▼
Log in to Kondado and select Zendesk as your data source. You will need only your Zendesk account credentials to establish the initial connection. After authentication, choose which pipelines you want to replicate, such as Tickets and Ticket Metrics, and set Qlik Cloud Analytics as your destination.
What types of dashboards can I build with Zendesk data in Qlik Cloud Analytics? ▼
You can build SLA monitoring dashboards, customer satisfaction analysis, support group performance tracking, and average resolution time reports. Using data from the Satisfaction Surveys and Ticket History pipelines, you can visualize support trends over time and identify patterns in service quality.
How frequently does Zendesk data update in Qlik Cloud Analytics? ▼
The update frequency is configurable based on your operational requirements. You can set updates to run every 5 minutes, 15 minutes, hourly, or daily. Kondado automatically replicates data on your chosen schedule, keeping your dashboards current without manual intervention.
Which support KPIs can I track using Zendesk with Qlik Cloud Analytics? ▼
You can monitor average response time, resolution time, customer satisfaction rates, ticket volume by channel, and SLA compliance. The Ticket Metrics and Satisfaction Surveys pipelines provide specific fields such as wait times and satisfaction scores for detailed analysis of your support efficiency.
Can I share Zendesk dashboards with my team in Qlik Cloud Analytics? ▼
Yes, once your data is in Qlik Cloud Analytics, you can share dashboards and reports with marketing managers, sales leaders, and operations teams. The platform allows you to set viewing permissions so each team member accesses only the information relevant to their role.
Can I send Zendesk data to other tools besides Qlik Cloud Analytics? ▼
Yes, Kondado allows you to send your Zendesk data to Power BI, Looker Studio, Google Sheets, BigQuery, or PostgreSQL. You can configure multiple destinations simultaneously to meet different analysis needs across your organization.
Do I need technical knowledge to integrate Zendesk with Qlik Cloud Analytics? ▼
No, Kondado is designed for business users without programming knowledge. The intuitive interface guides you through connecting Zendesk and selecting your desired pipelines, allowing marketing managers and data analysts to configure replication in minutes.

Try out all the features for free for 14 days