Dashboards in minutes

Connect Zendesk to Qlik Sense: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Zendesk to Qlik Sense

To analyze customer support performance and make data-driven decisions, connecting your service software to a powerful visualization tool is essential. Kondado replicates data from Zendesk directly into Qlik Sense without requiring technical expertise or complex infrastructure setup. Our platform provides a Via Kondado connection that eliminates the need for intermediate databases, enabling business users, marketing teams, and operations teams to build interactive dashboards and dynamic reports within minutes.

12
available pipelines
235
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk now →

Try out all the features for free for 14 days

Kondado connects Zendesk to Qlik Sense with automated updates on a configurable schedule ranging from 5 minutes to daily, delivering 12 pipelines and 235 fields for comprehensive customer service analysis.

The setup process requires no code: simply connect your Zendesk account as a data source, select desired pipelines such as Tickets and Ticket Metrics, and define your preferred update frequency. This allows your team to track satisfaction indicators, average resolution times, and support volumes with automatically refreshed data to continuously optimize customer experience and identify bottlenecks in your support process.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk data available in Qlik Sense

Each item below is automatically replicated by Kondado from Zendesk into Qlik Sense — no schema setup, no manual mapping.

12
available pipelines
235
extractable fields
∞
Auto-refresh

Available integrations

Closed and Deleted Tickets
Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments
Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events
Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups
Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History
Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links
Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags
Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics
Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations
Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)
Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets
Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users
Stores data about users, including id, name, and contact information such as email and status.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combining Zendesk data with Qlik Sense analytics capabilities enables your company to transform support information into actionable insights for improving customer retention. By replicating pipelines such as Satisfaction Surveys and Ticket Comments, you identify dissatisfaction patterns and training opportunities for support teams. Additionally, integrating Ticket History with Ticket Metrics allows you to analyze response time evolution and identify which channels generate the most demand, helping sales leaders prioritize investments in multichannel support strategies.

Try out all the features for free for 14 days

How to create Zendesk dashboards in Qlik Sense

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk as data source

Log into Kondado, select Zendesk as your data source, and authenticate the connection by entering your API credentials to begin replication.

2
Select Qlik Sense as destination

Choose Qlik Sense as your destination tool and configure the Via Kondado connection, which eliminates the need for intermediate databases when transferring your information.

3
Build dashboards and set refresh schedule

Select desired pipelines such as Tickets and Ticket Metrics, define your configurable update schedule, and start building dashboards in Qlik Sense with automated data refreshes.

Access Zendesk data in Qlik Sense and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk > Airtable
Alteryx
Zendesk > Alteryx
Amazon Quicksight
Zendesk > Amazon Quicksight
BIMachine
Zendesk > BIMachine
Cortex
Zendesk > Cortex
Data Studio
Zendesk > Data Studio
Geckoboard
Zendesk > Geckoboard
Grafana
Zendesk > Grafana
IBM Cognos Analytics
Zendesk > IBM Cognos Analytics
Klipfolio
Zendesk > Klipfolio
Looker Studio
Zendesk > Looker Studio
Looker
Zendesk > Looker
Looqbox
Zendesk > Looqbox
Metabase
Zendesk > Metabase
Microstrategy
Zendesk > Microstrategy
Pentaho
Zendesk > Pentaho
Power BI
Zendesk > Power BI
Qlik Cloud Analytics
Zendesk > Qlik Cloud Analytics
Qlik Sense
Zendesk > Qlik Sense
Qlik
Zendesk > Qlik
QlikView
Zendesk > QlikView
Redash
Zendesk > Redash
Superset
Zendesk > Superset
Tableau
Zendesk > Tableau
BI TOTVS
Zendesk > BI TOTVS
Zoho Analytics
Zendesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk data in Qlik Sense automatically

How do I set up the Zendesk connection to use with Qlik Sense? ▼
Log into Kondado, select Zendesk as your data source, and authenticate your account using your API credentials. Then choose from the 12 available pipelines, such as Tickets and Users, and set your preferred replication schedule to keep data flowing automatically to Qlik Sense.
What dashboards can I build with Zendesk data in Qlik Sense? ▼
You can build custom dashboards analyzing average resolution time, customer satisfaction rates, and ticket volumes by support channel. By combining Organizations and Ticket Metrics data, create segmented views by client or support group to identify strategic priorities and resource allocation needs.
How often is Zendesk data updated in Qlik Sense? ▼
Kondado lets you configure update frequencies based on your operational needs, with options ranging from every 5 minutes to daily schedules. This flexibility ensures marketing managers and operations teams access recent information without overwhelming your systems.
What support KPIs can I track in Qlik Sense using Zendesk data? ▼
Monitor essential indicators including first response time, total resolution time, ticket backlog, and Satisfaction Surveys scores. These metrics help sales leaders evaluate support quality and its impact on customer retention and loyalty.
Are there pre-built report templates for Zendesk in Qlik Sense? ▼
We do not offer pre-built templates, but you can create custom dashboards in Qlik Sense using the 235 fields available across 12 pipelines. If you prefer other visualization tools, data can also be sent to Power BI, Looker Studio, or Google Sheets.
How can I share Zendesk dashboards with my team in Qlik Sense? ▼
After building your dashboards in Qlik Sense, use the tool's native sharing features to distribute visualizations with marketing teams and data analysts. You can also send Zendesk data to BigQuery or PostgreSQL if you need more complex analysis with other teams.

Try out all the features for free for 14 days