Connect Zendesk to Grafana: Dashboards in Minutes
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Visualize Zendesk Data in Grafana
How to visualize Zendesk data in Grafana? Kondado provides a direct connection between your customer service platform and visualization tools without requiring technical expertise or coding knowledge. You can replicate ticket information, customer interactions, and support metrics directly into Grafana to create comprehensive monitoring dashboards for your operations team. The setup process requires no IT involvement: simply select your data endpoints and configure how often you want your charts refreshed to match your business rhythm.
Kondado connects Zendesk to Grafana through a Via Kondado connection, eliminating the need for intermediate databases or complex technical setup while allowing business teams to configure automated data updates on schedules ranging from every 5 minutes to daily.
Business teams gain immediate visibility into customer support operations by transforming raw ticket data into actionable visual insights. Whether you track response times, agent performance, or customer satisfaction trends across multiple channels, you can build customized reports that update automatically to support daily strategic decision-making and improve service quality.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combining Zendesk with Grafana unlocks powerful operational intelligence for support teams and business managers. By accessing pipelines such as Ticket Metrics and Satisfaction Surveys, you can correlate resolution times with customer feedback scores to identify service quality patterns across your organization. The Ticket Comments pipeline allows you to analyze conversation volumes alongside Jira Links to track how technical issues flow between support and development teams.
These visualizations help managers spot bottlenecks in ticket resolution, monitor SLA compliance across different Groups, and understand customer sentiment trends without manually exporting spreadsheets or maintaining complex formulas. With 12 available pipelines covering 235 fields including Organizations and Ticket History, you create a complete picture of your customer service health that updates on your preferred schedule to keep stakeholders informed.
Try out all the features for free for 14 days
Zendesk data available in Grafana
Available integrations
| Integration | Description |
|---|---|
| Closed and Deleted Tickets | Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description. |
| Ticket Comments | Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body. |
| Ticket Metrics Events | Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets. |
| Groups | Lists groups with fields like id, name, and updated_at, along with information about the group's status and description. |
| Ticket History | Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel. |
| Jira Links | Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks. |
| Tags | Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag. |
| Ticket Metrics | Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis. |
| Organizations | Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization. |
| Satisfaction Surveys (Scores) | Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction. |
| Tickets | Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at. |
| Users | Stores data about users, including id, name, and contact information such as email and status. |
Try out all the features for free for 14 days
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