How do I connect Zendesk to Kondado for QlikView?

Log into Kondado, select Zendesk as your data source, and authorize access to your account. Then choose QlikView as your destination and select which pipelines you want to replicate, such as Tickets and Ticket Metrics.

What customer service KPIs can I track in QlikView with Zendesk data?

You can monitor average response time, resolution time, customer satisfaction scores via Satisfaction Surveys, and ticket volume by channel. These indicators help sales leaders identify opportunities to improve service processes.

How often does Zendesk data update in QlikView?

The schedule is configurable: you can choose updates every 5 minutes, 15 minutes, hourly, or daily. This keeps reports updated automatically according to your business needs without manual intervention.

Can I share QlikView dashboards with my operations team?

Yes, once you create your dashboards in QlikView, you can share them with your entire operations team. You can also send the same data to Google Sheets or Power BI if you prefer alternative visualization tools.

Do I need technical skills to set up the Zendesk to QlikView connection?

No technical skills are required. Kondado is designed for business users with no code needed. Marketing managers and data analysts can configure the connection in minutes by selecting only the pipelines relevant to their analysis.

What custom dashboards can I build in QlikView using Zendesk data?

You can build SLA performance dashboards, customer satisfaction analysis, productivity by agent groups, and recurring ticket trend reports. Combining data from Ticket Comments and Ticket History pipelines allows you to visualize the complete customer journey.

Connect Zendesk to QlikView: Dashboards in Minutes

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Visualize Zendesk Data in QlikView

To visualize Zendesk data in QlikView, connect your Zendesk account to Kondado and select QlikView as your destination. The platform automatically replicates data from your tickets, users, and customer service metrics directly into QlikView, enabling sales leaders and operations teams to build custom dashboards without technical expertise. You configure the update frequency based on your needs: every 5 minutes, 15 minutes, hourly, or daily.

With Kondado, you connect Zendesk to QlikView through a direct integration with no intermediate databases or complex setup, keeping your customer service reports updated automatically for faster business decisions.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Combining Zendesk data with QlikView allows traffic managers to analyze support performance through response times and customer satisfaction metrics. With the Ticket Metrics and Satisfaction Surveys pipelines, you can identify bottlenecks in service delivery and adjust communication strategies. Additionally, the Closed and Deleted Tickets pipeline helps you understand reopening patterns and resolve recurring issues, optimizing the customer experience through visual and intuitive reports.

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Zendesk data available in QlikView

available pipelines

235

extractable fields

Available integrations

Integration	Description
Closed and Deleted Tickets	Includes deleted tickets with fields like id, actor_id, and deleted_at, allowing analysis of previous status and ticket description.
Ticket Comments	Contains comments related to tickets, with fields like ticket_id, author_id, and created_at, along with the comment body.
Ticket Metrics Events	Records SLA metric events, including id, metric, and sla_target, allowing performance monitoring of tickets.
Groups	Lists groups with fields like id, name, and updated_at, along with information about the group's status and description.
Ticket History	Records ticket audits with fields like id, ticket_id, and created_at, along with metadata about the source and channel.
Jira Links	Information about links between tickets and Jira tasks, allowing integration and tracking of related tasks.
Tags	Contains information about tags associated with tickets, facilitating categorization and search of tickets by tag.
Ticket Metrics	Presents ticket performance metrics, including response time and resolution time, essential for efficiency analysis.
Organizations	Lists organizations with fields like id, name, and created_at, allowing management and categorization of tickets by organization.
Satisfaction Surveys (Scores)	Collects satisfaction survey results, including id, ticket_id, and score, essential for measuring customer satisfaction.
Tickets	Contains information about tickets, including id, status, and timestamps such as created_at and deleted_at.
Users	Stores data about users, including id, name, and contact information such as email and status.