Connect Freshdesk to QlikView: Dashboards in Minutes

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Freshdesk
QlikView

Visualize Freshdesk Data in QlikView

Want to turn your customer support data into powerful visual insights? Kondado connects Freshdesk to QlikView in minutes, with no technical knowledge or complex setup required. Our platform replicates your helpdesk information on a configurable schedule, enabling marketing managers, sales leaders, and business users to build interactive dashboards that track essential service metrics.

Kondado provides a Via Kondado connection that sends Freshdesk data directly to QlikView, eliminating the need for intermediate databases or API development.

You choose how often your data updates: every 5 minutes, 15 minutes, hourly, or daily. This ensures your operations teams always work with current information to make quick decisions about SLA compliance, customer satisfaction, and agent productivity.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Combining Freshdesk with QlikView unlocks deep analytics about your customer service operations. The Agents and Tickets pipelines let you visualize workload per team member, identify resolution bottlenecks, and measure response times on a configurable schedule. By adding Contacts and Tickets custom fields data, you can segment requests by customer type, support channel, or issue category, creating tailored views that help sales leaders allocate resources and improve client experiences.

Try out all the features for free for 14 days

Freshdesk data available in QlikView

4
available pipelines
87
extractable fields

Available integrations

Integration Description
Agents Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields Table presents custom fields of tickets, including unique ticket ID and associated tags.
Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in QlikView

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk to Kondado

Log into Kondado and add Freshdesk as your data source by entering your API credentials to start data replication.

2
Select QlikView as destination

Choose QlikView as your visualization tool and configure the data refresh frequency that will be applied automatically.

3
Build dashboards and configure refresh

Access your data in QlikView and build custom visualizations, setting the refresh interval to keep your reports automatically updated.

Access Freshdesk data in QlikView and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in QlikView automatically

How do I set up Freshdesk as a data source for QlikView?
Log into Kondado and select Freshdesk as your data source. You only need your Freshdesk account credentials to establish the Via Kondado connection, with no intermediate databases or coding required.
What dashboards can I build with Freshdesk data in QlikView?
You can create custom dashboards for agent productivity, customer satisfaction analysis, SLA monitoring, and ticket volume by channel. Combine the Agents, Tickets, and Contacts pipelines to visualize average response time and support workload.
How often does Freshdesk data update in QlikView?
You set the replication frequency based on your operational needs: every 5 minutes, 15 minutes, hourly, or daily. This ensures your QlikView reports reflect your current helpdesk status without manual intervention.
Which support KPIs can I track in QlikView?
Monitor average first response time, resolution rate within SLA, ticket volume per agent, customer satisfaction scores (CSAT), and support backlog. The Tickets and Tickets custom fields pipelines provide all necessary details to calculate these metrics.
Can I share QlikView dashboards with my team?
Yes, once you build your dashboards in QlikView, you can share them with sales leaders, marketing managers, and operations teams. Kondado keeps the data updated automatically so everyone works with the same current information.
Are there pre-built templates available for Freshdesk in QlikView?
No pre-built templates are required. You can create your own dashboards in QlikView using the 87 fields available from Freshdesk pipelines, organizing visualizations according to your specific business needs.

Try out all the features for free for 14 days