Dashboards in minutes

Connect Freshdesk to Qlik Sense: Dashboards in Minutes

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Connect Freshdesk to Qlik Sense

Kondado helps business teams connect their Freshdesk support data directly to Qlik Sense without writing code or managing complex infrastructure. You simply select Freshdesk as your data source, choose Qlik Sense as your destination, and start building insightful dashboards within minutes. The platform offers a direct integration that eliminates manual exports and spreadsheet juggling, letting you focus on analyzing customer service trends and team performance rather than wrestling with data preparation. Whether you manage a small support team or oversee operations at a growing agency, having automated data flows means your Qlik Sense reports always reflect the latest ticket volumes, agent availability, and customer interactions.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado provides a direct connection between Freshdesk and Qlik Sense, allowing you to replicate support data on a configurable schedule ranging from every 5 minutes to daily updates, with 4 available pipelines covering 87 fields including Agents, Contacts, Tickets, and Ticket Custom Fields.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Qlik Sense

Each item below is automatically replicated by Kondado from Freshdesk into Qlik Sense — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

With your Freshdesk data flowing into Qlik Sense, you can combine the Agents pipeline with the Tickets pipeline to analyze individual performance metrics and workload distribution across your support team. The Contacts pipeline allows you to segment customer requests by account history or priority levels, while the Tickets: custom fields pipeline helps you track specific business categories or tags that matter to your organization. This combination enables you to create dynamic views showing first response times, resolution rates by agent, and customer satisfaction trends without technical expertise, turning raw support data into actionable business intelligence that drives staffing decisions and service improvements.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Qlik Sense

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Your Freshdesk Account

Authenticate your Freshdesk instance by providing your API credentials in Kondado, then select the specific pipelines you want to replicate such as Tickets, Agents, or Contacts.

2
Select Qlik Sense Destination

Choose Qlik Sense from the available destinations to establish where your Freshdesk data will be sent, configuring the connection without any intermediate databases or complex technical setup.

3
Configure Refresh and Build Dashboards

Set your preferred update frequency ranging from every 5 minutes to daily schedules, then start building custom reports in Qlik Sense that visualize your support metrics and team performance.

Access Freshdesk data in Qlik Sense and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Wherever you need

With the same platform, you send data to AI (Claude/ChatGPT via MCP), reports, spreadsheets, databases, data warehouses, and data lakes. ETL and ELT

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From wherever you need

Data from over 80 sources for Marketing, Ecommerce, ERPs, Customer Service, Finance, Databases, and much more

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Qlik Sense automatically

How do I connect Freshdesk to Qlik Sense using Kondado? ▼
You authenticate your Freshdesk account in Kondado, select the pipelines you need such as Tickets and Agents, and choose Qlik Sense as your destination. The connection requires no coding or technical configuration, allowing you to start replicating data immediately after selecting your update schedule.
What customer service KPIs can I track in Qlik Sense with Freshdesk data? ▼
You can track metrics like average resolution time, ticket volume by priority, first contact resolution rates, and agent availability trends. By combining the Tickets pipeline with the Agents pipeline, you create visualizations that show individual workload distribution and team efficiency over time.
How often does Freshdesk data update in my Qlik Sense dashboards? ▼
Kondado lets you configure automated updates to run every 5 minutes, 15 minutes, hourly, or daily depending on your business needs. This configurable schedule ensures your Qlik Sense reports reflect recent support activities without manual intervention.
Can I build agent performance dashboards in Qlik Sense with Freshdesk data? ▼
Yes, using the Agents pipeline combined with Tickets data, you can build dashboards showing individual ticket resolution counts, response times, and current availability status. These visualizations help managers identify top performers and balance workloads across the support team.
Are there pre-built report templates for Freshdesk in Qlik Sense? ▼
Kondado does not provide pre-built report templates for this combination, allowing you to build custom dashboards tailored to your specific support workflows and business questions. You design visualizations that match your unique KPIs and reporting requirements.
How do I share Freshdesk dashboards with my team in Qlik Sense? ▼
Once your data reaches Qlik Sense, you use Qlik's native sharing features to distribute dashboards to stakeholders, schedule automated report deliveries, or embed visualizations in team portals. Your colleagues access the same updated Freshdesk metrics without needing direct access to your support platform.
Can I combine Freshdesk data with other business sources in Qlik Sense? ▼
Yes, you can replicate data from multiple sources into Qlik Sense simultaneously, such as combining your Freshdesk support metrics with sales pipeline information or marketing campaign data. This creates unified dashboards that show how customer service interactions correlate with revenue and growth activities across your organization.

Try out all the features for free for 14 days