Dashboards in minutes

Connect Freshdesk to Looker Studio: Dashboards in Minutes

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Connect Freshdesk to Looker Studio

Connecting your Freshdesk account to Looker Studio allows you to transform support tickets and agent activity into actionable business intelligence. With Kondado, you can replicate data from your helpdesk directly into Looker Studio without writing code or managing complex infrastructure. Simply select Freshdesk as your data source, choose Looker Studio as the destination, and start building visual reports that track customer satisfaction and team performance across your organization.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado provides a direct connection between Freshdesk and Looker Studio, updating your dashboards on a configurable schedule ranging from every 5 minutes to daily, so your support metrics are always current for strategic decision-making.

This connection gives business teams immediate access to support trends without requiring technical assistance or database knowledge. Marketing and operations managers can monitor ticket volumes, agent productivity, and customer contact history through intuitive charts and scorecards that update automatically. Whether you need to analyze response times to improve SLAs or identify recurring product issues from ticket patterns, visualizing Freshdesk data helps you optimize customer experience and allocate support resources efficiently based on actual demand.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Looker Studio

Each item below is automatically replicated by Kondado from Freshdesk into Looker Studio — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

By combining Freshdesk pipelines in Looker Studio, you gain complete visibility into your customer service operations. The Tickets pipeline reveals trends in support volume and resolution speed, while the Agents pipeline helps you track individual performance and availability across your team. When you visualize Contacts data alongside ticket information, you can identify your most valuable customers and prioritize high-touch accounts effectively.

These datasets work together to highlight operational bottlenecks and training opportunities. For example, correlating agent activity with ticket priority levels shows where additional staffing might improve response times. This unified view empowers managers to make data-driven decisions about workforce planning and customer retention strategies without waiting for IT reports.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Looker Studio

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk to Kondado

Authenticate your Freshdesk account in Kondado by entering your API key and selecting the support pipelines you want to visualize. Choose from Tickets, Agents, Contacts, or Custom Fields to replicate the specific customer service data your team needs.

2
Select Looker Studio destination

Choose Looker Studio as your destination and authorize the connection to your Google account. This creates a direct data flow that eliminates the need for manual exports or intermediate storage systems.

3
Build dashboards and configure refresh

Design custom reports in Looker Studio using your Freshdesk fields, then set your preferred update frequency from five minutes to daily intervals. Your dashboards will stay current automatically, giving you continuous visibility into support operations without technical maintenance.

Access Freshdesk data in Looker Studio and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Focus on extracting value from your data and leave the rest to us

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Looker Studio automatically

How do I connect Freshdesk to Looker Studio using Kondado? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Looker Studio as the destination and authenticate your Google account to establish the connection. Your chosen pipelines will begin replicating data immediately based on your configured schedule.
What customer support KPIs can I track in Looker Studio with Freshdesk data? ▼
You can monitor essential metrics like average ticket resolution time, first response rates, and ticket volume trends by day or week. The Tickets pipeline includes priority and status fields that let you track SLA compliance, while the Agents pipeline shows individual workload distribution. These metrics help identify whether your team meets service level agreements and where efficiency improvements are needed.
How often does Freshdesk data update in Looker Studio reports? ▼
Kondado offers flexible refresh schedules ranging from every 5 minutes to daily updates, depending on your business needs. You configure the frequency when setting up the connection, and Looker Studio reports refresh automatically to reflect the latest replicated data. This ensures your support dashboards stay current without manual intervention.
Can I build agent performance dashboards in Looker Studio with Freshdesk data? ▼
Yes, the Agents pipeline provides individual performance metrics including availability status and ticket assignment counts that you can visualize in scorecards or leaderboards. You can create comparative charts showing resolution rates across team members or track agent productivity trends over time. This visibility helps managers recognize top performers and identify coaching opportunities.
Is there a pre-built Freshdesk template for Looker Studio? ▼
Kondado does not offer pre-built report templates for Freshdesk, but you can build custom dashboards tailored to your specific support workflows. The platform provides all necessary fields from the Tickets, Agents, and Contacts pipelines to create meaningful visualizations. You can design charts that match your unique KPIs and reporting requirements from day one.
How do I share Freshdesk dashboards with my team in Looker Studio? ▼
Once published, your Looker Studio dashboards function like any other Google Data Studio report, allowing you to share view or edit links with stakeholders. You can embed reports in internal wikis or schedule automated email deliveries to keep leadership informed. This makes it easy to distribute customer service insights across departments without exporting static files.
Can I combine Freshdesk data with other sources in Looker Studio? ▼
Absolutely, you can blend Freshdesk data with information from Google Sheets, BigQuery, or other supported sources within Looker Studio. This allows you to correlate support tickets with sales data from your CRM or marketing campaign results. Combining datasets provides holistic insights into how customer service impacts overall business performance.
What Freshdesk fields are available to visualize in Looker Studio? ▼
Kondado replicates 87 fields across four pipelines including standard ticket attributes, agent details, and contact information. The Tickets pipeline contains subject, status, priority, and timestamps, while the Contacts pipeline includes customer emails and phone numbers. You can also access custom fields through the dedicated Tickets Custom Fields pipeline to visualize tagged categories specific to your business.

Try out all the features for free for 14 days