Dashboards in minutes

Connect Freshdesk to Power BI: Dashboards in Minutes

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No credit card required | 14 days | 10 million records | 30 pipelines

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Connect Freshdesk to Power BI

How to visualize Freshdesk data in Power BI? Kondado provides a direct connection that lets you replicate your customer service data into Power BI without any technical setup or intermediate databases. Simply select Freshdesk as your data source, choose which pipelines you need from the 87 available fields, and start building dashboards in minutes. Your support metrics become visual stories that help teams identify trends, track agent performance, and improve customer satisfaction without writing a single line of code. Business users can finally access fresh helpdesk insights without depending on IT teams or manual spreadsheet exports.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado connects Freshdesk to Power BI through a direct integration that replicates 87 fields across 4 pipelines including Agents, Contacts, and Tickets, with automated updates on a configurable schedule ranging from 5 minutes to daily intervals.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Power BI

Each item below is automatically replicated by Kondado from Freshdesk into Power BI — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Combine your Tickets pipeline with the Agents pipeline to create comprehensive views of support workload distribution and response efficiency in Power BI. Analyze the Contacts pipeline alongside ticket history to understand which customer segments generate the most inquiries and identify opportunities for proactive engagement. With 87 fields available across all four pipelines, you can build custom reports that track first response times, agent availability trends, and ticket resolution patterns to optimize your customer service operations and allocate resources more effectively across your entire support team.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Power BI

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Freshdesk as Data Source

Log into Kondado and add Freshdesk as a new data source by entering your API credentials. Select the pipelines you want to replicate, such as Tickets, Agents, and Contacts, to begin pulling your customer service data.

2
Select Power BI Destination

Choose Power BI as your destination to receive the replicated Freshdesk data directly. Kondado establishes the connection automatically, delivering your pipelines to Power BI without requiring any database configuration or technical setup.

3
Build Dashboards and Set Schedule

Create your customer service visualizations in Power BI using the replicated Freshdesk fields, then configure your preferred update frequency. Set automated refreshes to run every 5 minutes, hourly, or daily to keep your reports current with recent support activity.

Access Freshdesk data in Power BI and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Why Kondado?

Focus on extracting value from your data and leave the rest to us

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Wherever you need

With the same platform, you send data to AI (Claude/ChatGPT via MCP), reports, spreadsheets, databases, data warehouses, and data lakes. ETL and ELT

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From wherever you need

Data from over 80 sources for Marketing, Ecommerce, ERPs, Customer Service, Finance, Databases, and much more

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Power BI automatically

How do I connect Freshdesk to Power BI without coding? ▼
Start by adding Freshdesk as a data source in your Kondado account and authenticate with your Freshdesk credentials. Then select Power BI as your destination and choose which pipelines you want to replicate, such as Tickets and Agents. Kondado handles the data transfer automatically, delivering your information directly to Power BI without requiring any technical configuration or database management.
What customer service KPIs can I track in Power BI using Freshdesk data? ▼
You can monitor essential metrics like average first response time, ticket resolution rates, and agent availability by analyzing the Tickets and Agents pipelines. Track customer inquiry patterns using the Contacts pipeline to identify high-volume segments and peak support hours. Create visualizations that show ticket priority distribution, custom field trends, and agent workload balance to drive operational improvements.
How often does Freshdesk data update in Power BI? ▼
Kondado lets you configure automated updates on a schedule that fits your business needs, ranging from every 5 minutes to daily intervals. You choose the frequency when setting up your connection, ensuring your Power BI dashboards reflect recent support activity without manual refreshes. This keeps your customer service reports current for timely decision-making.
Can I share Freshdesk dashboards with my team in Power BI? ▼
Once your data flows into Power BI, you can distribute dashboards to stakeholders across your organization using Power BI's built-in sharing features. Your team members can view ticket trends, agent performance, and customer insights without needing access to Freshdesk directly. This makes it easy to align support, marketing, and operations teams around the same visual data.
Do I need a database to store Freshdesk data before visualizing in Power BI? ▼
No, Kondado delivers Freshdesk data directly to Power BI through a direct integration without requiring intermediate databases or storage setup. The platform manages the data flow between your helpdesk and visualization tool, eliminating the need for IT infrastructure or technical maintenance on your end.
What types of custom reports can I build with Freshdesk and Power BI? ▼
You can create reports that correlate agent performance with ticket resolution times, analyze customer contact history against support volume, and track custom field trends across your Tickets pipeline. Build visualizations that show availability status changes, priority escalation patterns, and customer segment analysis using the 87 available fields. These custom dashboards help you identify bottlenecks and optimize resource allocation.

Try out all the features for free for 14 days