Dashboards in minutes

Connect Freshdesk to Geckoboard: Dashboards in Minutes

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Connect Freshdesk to Geckoboard

Connecting your Freshdesk account to Geckoboard lets you display support metrics on office screens and share live performance updates with your entire team. Kondado provides a direct connection that replicates your helpdesk information on a configurable schedule, eliminating manual data exports and tedious spreadsheet updates. You can transform ticket volumes, agent productivity, and customer contact details into visual charts and scorecards that update automatically throughout the day, keeping everyone aligned on service goals.

4
available pipelines
87
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Freshdesk now →

Try out all the features for free for 14 days

Kondado connects Freshdesk to Geckoboard without requiring any intermediate database or technical setup, allowing business teams to visualize support metrics on a configurable schedule ranging from every 5 minutes to daily updates.

With near-real-time visibility into your customer service operations, managers can identify emerging trends, allocate resources efficiently, and make confident decisions about team performance and customer satisfaction. The automated data flow ensures your Geckoboard displays always reflect current ticket statuses, priority levels, and agent availability without any manual intervention or technical maintenance required.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Freshdesk data available in Geckoboard

Each item below is automatically replicated by Kondado from Freshdesk into Geckoboard — no schema setup, no manual mapping.

4
available pipelines
87
extractable fields
∞
Auto-refresh

Available integrations

Agents
Table contains information about agents, including ID, name, email, availability status, and last updated timestamp.
Contacts
Table presents contact data, such as ID, name, phone, email, and creation timestamp.
Tickets
Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps.
Tickets: custom fields
Table presents custom fields of tickets, including unique ticket ID and associated tags.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

By combining Freshdesk data in Geckoboard, you can create comprehensive command center views that track everything from individual agent performance to overall ticket queue health. The Agents pipeline enables you to monitor staff availability and workload distribution across shifts, while the Tickets pipeline provides clear visibility into resolution times and priority backlogs. You can also leverage the Contacts pipeline to segment customer inquiries by region or company size, helping your team identify which client segments require additional support attention. These visual insights empower operations managers to balance workloads proactively and maintain consistent service quality without digging through helpdesk interfaces.

Try out all the features for free for 14 days

How to create Freshdesk dashboards in Geckoboard

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Add Freshdesk as your data source

Log into Kondado and select Freshdesk from the available data sources, then enter your API credentials to establish the connection. Choose which pipelines you need, such as Tickets or Agents, to start replicating your helpdesk information.

2
Choose Geckoboard as destination

Select Geckoboard from the destination options to send your Freshdesk data directly to the visualization platform without any intermediate storage. You can also send the same data to Power BI or Google Sheets if your team uses multiple tools.

3
Configure refresh and create displays

Set your preferred update schedule ranging from every 5 minutes to daily, then log into Geckoboard to design widgets using your replicated Freshdesk fields. Arrange ticket metrics, agent status indicators, and contact data into visual displays that help your team monitor support performance at a glance.

Access Freshdesk data in Geckoboard and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Freshdesk data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Freshdesk > Airtable
Alteryx
Freshdesk > Alteryx
Amazon Quicksight
Freshdesk > Amazon Quicksight
BIMachine
Freshdesk > BIMachine
Cortex
Freshdesk > Cortex
Data Studio
Freshdesk > Data Studio
Geckoboard
Freshdesk > Geckoboard
Grafana
Freshdesk > Grafana
IBM Cognos Analytics
Freshdesk > IBM Cognos Analytics
Klipfolio
Freshdesk > Klipfolio
Looker Studio
Freshdesk > Looker Studio
Looker
Freshdesk > Looker
Looqbox
Freshdesk > Looqbox
Metabase
Freshdesk > Metabase
Microstrategy
Freshdesk > Microstrategy
Pentaho
Freshdesk > Pentaho
Power BI
Freshdesk > Power BI
Qlik Cloud Analytics
Freshdesk > Qlik Cloud Analytics
Qlik Sense
Freshdesk > Qlik Sense
Qlik
Freshdesk > Qlik
QlikView
Freshdesk > QlikView
Redash
Freshdesk > Redash
Superset
Freshdesk > Superset
Tableau
Freshdesk > Tableau
BI TOTVS
Freshdesk > BI TOTVS
Zoho Analytics
Freshdesk > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Freshdesk data in Geckoboard automatically

How do I connect Freshdesk to Geckoboard without coding? ▼
Start by adding Freshdesk as a data source in your Kondado account using your API credentials. Then select Geckoboard as your destination and choose which data pipelines you want to replicate, such as Tickets or Agents. The entire setup takes minutes and requires no technical expertise or database configuration.
What support metrics can I track on Geckoboard using Freshdesk data? ▼
You can visualize ticket resolution times, agent response rates, priority distribution, and contact volume trends using the available pipelines. The Tickets pipeline includes status and priority fields, while the Agents pipeline shows availability and performance indicators. These metrics help you identify bottlenecks and celebrate team wins with visible scoreboards.
How often does Freshdesk data update in my Geckoboard displays? ▼
You control the refresh schedule based on your business needs, choosing intervals from every 5 minutes for high-volume support centers to daily updates for summary reporting. This configurable schedule ensures your dashboards display current information without overwhelming your team with constant changes. You can adjust the frequency anytime as your support demands evolve.
Can I build a customer satisfaction dashboard with Freshdesk and Geckoboard? ▼
Yes, by combining ticket status data from the Tickets pipeline with custom fields information, you can create visualizations that track resolution quality and response efficiency. Display first-response times and ticket closure rates alongside agent availability to give your team actionable feedback on service performance. These custom dashboards help you maintain high customer experience standards across all support channels.
Is there a pre-built Freshdesk template for Geckoboard? ▼
Kondado does not offer pre-built report templates for this connection, allowing you to design custom dashboards that match your specific support workflows and KPIs. You have full flexibility to select which Freshdesk fields appear in your visualizations and how they are organized. This approach ensures your Geckoboard displays exactly the metrics your operations team needs to see.
How do I share Freshdesk dashboards with my support team? ▼
Once your data flows into Geckoboard, you can display dashboards on office TV screens, embed them in internal wikis, or share private links with specific team members. The visual format makes it easy for agents and managers to scan performance metrics at a glance during shifts. You can also send your Freshdesk data to Google Sheets or Power BI if your team prefers those formats.
Can I send Freshdesk data to other tools besides Geckoboard? ▼
Absolutely, Kondado allows you to replicate your helpdesk information to multiple destinations simultaneously, including Looker Studio, BigQuery, and PostgreSQL. This flexibility lets you maintain Geckoboard displays for your operations team while sending detailed data to analytics platforms for deeper investigation. You can configure different update schedules for each destination based on their specific use cases.

Try out all the features for free for 14 days