Connect Freshdesk to Metabase: Dashboards in Minutes
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Visualize Freshdesk Data in Metabase
Connect your Freshdesk account to Metabase through Kondado to transform customer support data into actionable business intelligence. Our platform replicates your helpdesk information on a configurable schedule, delivering updated metrics to your dashboards without requiring technical expertise or coding knowledge. Business teams can easily track ticket resolution trends, agent productivity, and customer satisfaction patterns using Metabase’s intuitive visualization interface.
Kondado connects Freshdesk to Metabase using a direct “Via Kondado” connection that requires no intermediate databases or complex setup, allowing business users to visualize support metrics on schedules ranging from every 5 minutes to daily updates. With 87 fields available across four data pipelines, you can build comprehensive reports that help operations teams identify bottlenecks, optimize staffing levels, and improve response times through data-driven decision making.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
Combine Freshdesk’s Agents and Tickets pipelines in Metabase to create dynamic performance dashboards that reveal resolution times and workload distribution across your support team. By analyzing Contacts data alongside ticket priorities, marketing and operations teams can identify high-value customer segments requiring specialized attention and track satisfaction trends over time. These visualizations enable SMBs to optimize staffing schedules, reduce response bottlenecks, and make informed decisions about customer service investments without relying on technical teams.
Try out all the features for free for 14 days
Freshdesk data available in Metabase
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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