Connect Zendesk Chat (Zopim) to Metabase: Dashboards in Minutes
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Visualize Zendesk Chat (Zopim) Data in Metabase
Connecting Zendesk Chat (Zopim) to Metabase is simple with Kondado. You select Zendesk Chat (Zopim) as your data source and Metabase as your destination, then choose which pipelines you want to replicate. The platform handles the technical setup automatically, delivering your chat data directly to Metabase without requiring any coding or intermediate storage systems.
Kondado connects Zendesk Chat (Zopim) directly to Metabase in minutes, replicating chat data on a configurable schedule so you can track customer service metrics without writing code or managing databases.
Once connected, your chat metrics update automatically based on your chosen frequency, whether every 5 minutes for near-real-time monitoring or daily for comprehensive trend analysis. This lets business teams create visual reports showing agent performance, customer satisfaction ratings, and conversation volume patterns using familiar Metabase charts and dashboards.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With the Chats pipeline feeding into Metabase, you can analyze conversation duration, average response times, and satisfaction ratings alongside specific agent and visitor details. This combination helps support managers identify which agents resolve issues fastest and spot trends in customer sentiment during support interactions.
Marketing and operations teams can also correlate chat volume with business events by visualizing session data and visitor information to understand which campaigns or product launches generate the most support inquiries. These insights enable data-driven decisions about staffing levels and customer communication strategies.
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Zendesk Chat (Zopim) data available in Metabase
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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