Connect Zendesk Chat (Zopim) to BIMachine: Dashboards in Minutes
Get started for free
No credit card required | 14 days | 10 million records | 30 pipelines
or sign up with your email
By signing up, you agree to Kondado’s Terms of service and Privacy policy
Visualize Zendesk Chat (Zopim) Data in BIMachine
Connecting your Zendesk Chat (Zopim) data to BIMachine takes just minutes with Kondado, enabling your support and operations teams to transform customer chat interactions into actionable business intelligence. Simply select Zendesk Chat as your data source, choose BIMachine as your destination, and configure which chat metrics you want to replicate. Kondado handles the data preparation automatically through a Via Kondado connection, delivering clean information directly to BIMachine without requiring any technical setup or intermediate databases. Your support team can visualize chat duration, agent performance, and customer satisfaction metrics without writing a single line of code or managing complex infrastructure.
Kondado provides a direct connection between Zendesk Chat (Zopim) and BIMachine, replicating 76 fields from your Chats pipeline including duration, response times, and satisfaction ratings on a configurable schedule.
You control exactly how often your data refreshes, with options ranging from every 5 minutes to daily updates. This flexibility ensures your customer service reports stay current while matching your specific business needs and support workflow requirements. Business users can create comprehensive dashboards showing visitor behavior, agent productivity, and service quality trends to make faster decisions about resource allocation and training needs.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With your Chats pipeline flowing into BIMachine, you can build detailed performance dashboards that reveal patterns in customer service quality. Analyze response time trends alongside satisfaction ratings to identify training opportunities for specific agents, or track chat duration patterns to optimize staffing levels during peak hours. The session data and visitor information help you understand which customer segments generate the most support requests and how effectively your team resolves their issues.
Combine chat metrics with other business data in BIMachine to see the full customer journey. Compare pre-chat behavior with post-chat outcomes, measure how support interactions influence customer retention, and share visual reports with stakeholders to demonstrate the impact of your customer service investments on overall business performance.
Try out all the features for free for 14 days
Zendesk Chat (Zopim) data available in BIMachine
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
'%3E%3Cpath d='M51,41a9.978,9.978,0,0,0-7.857,3.835L22.648,34.588a9.69,9.69,0,0,0,0-5.176l20.5-10.247a10.1,10.1,0,1,0-1.791-3.577L20.857,25.835a10,10,0,1,0,0,12.33L41.352,48.412A9.994,9.994,0,1,0,51,41Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M33,47.645V60.71c.024-.014.05-.018.073-.033l11-7A2,2,0,0,0,45,51.992V40.012Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M31,47.645,19,40.011V51.992a2,2,0,0,0,.927,1.688l11,7c.023.015.049.019.073.033Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M32,21.693l12-7.634L33.076,7.086a2,2,0,0,0-2.152,0L20,14.059Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M12,35.556,0,27.922V39.9A2,2,0,0,0,.927,41.59l11,7c.023.014.049.019.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M52,35.556l12-7.634V39.9a2,2,0,0,1-.927,1.687l-11,7c-.023.014-.049.019-.073.033Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M47,38.914a2,2,0,0,0-.924-1.686L38,32.074V27.922l12,7.634V48.621c-.024-.014-.05-.019-.073-.033L47,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M13,33.821l12-7.634L14.076,19.214a2,2,0,0,0-2.152,0L1,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M17,38.914a2,2,0,0,1,.924-1.686L26,32.074V27.922L14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M32,45.91l12-7.634L33.076,31.3a2,2,0,0,0-2.152,0L20,38.276Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M14.076,19.214a2,2,0,0,0-2.152,0L1,26.187l12,7.634,12-7.634Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M49.924,19.214a2,2,0,0,1,2.152,0L63,26.187,51,33.821,39,26.187Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M26,27.922,14,35.556V48.621c.024-.014.05-.019.073-.033L17,46.726V38.914a2,2,0,0,1,.924-1.686L26,32.074Z' fill='%23383e51' data-color='color-2'%3E%3C/path%3E%3Cpath d='M27.076,25.138A2,2,0,0,1,28,26.824V30.8l1.848-1.179A4,4,0,0,1,31,29.123V23.428L19,15.794v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M36.924,25.138A2,2,0,0,0,36,26.824V30.8l-1.848-1.179A4,4,0,0,0,33,29.123V23.428l12-7.634v4.19Z' fill='%23383e51'%3E%3C/path%3E%3Cpath d='M33.076,31.3a2,2,0,0,0-2.152,0L20,38.276,32,45.91l12-7.634Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)
'%3E%3Cpath d='M50.348,42.573c0-9.411-8.691-12.336-16.348-14.416v-16.1a32.837,32.837,0,0,1,9.363,1.656l2.778,1.11,2.228-5.57L45.584,8.134A38.043,38.043,0,0,0,34,6.046V1H30V6.081c-8.213.594-16.348,4.86-16.348,13.471,0,9.036,8.841,11.732,16.348,13.744V50.074a33.591,33.591,0,0,1-12.006-2.511l-2.683-1.341-2.684,5.367,2.684,1.342c.243.121,5.7,2.792,14.689,3.152V63h4V56.065C44,55.462,50.348,50.3,50.348,42.573Zm-30.7-23.021c0-5.133,5.96-7.016,10.348-7.446V27.071C23.512,25.243,19.652,23.535,19.652,19.552ZM34,50.043V34.393c6.5,1.882,10.348,3.761,10.348,8.18C44.348,48.377,37.873,49.744,34,50.043Z' fill='%23383e51'%3E%3C/path%3E%3C/g%3E%3C/svg%3E)