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Connect Zendesk Chat (Zopim) to Amazon Quicksight: Dashboards in Minutes

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Connect Zendesk Chat (Zopim) to Amazon Quicksight

Connect your Zendesk Chat (Zopim) account to Amazon Quicksight through Kondado and turn live chat conversations into actionable business intelligence. With a direct integration that requires no technical setup or intermediate databases, you can replicate your chat data on a configurable schedule and start building visualizations within minutes. Whether you need to monitor agent performance daily or track customer satisfaction trends monthly, Kondado keeps your Amazon Quicksight dashboards current automatically.

1
available pipeline
76
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk Chat (Zopim) now →

Try out all the features for free for 14 days

Kondado connects Zendesk Chat (Zopim) directly to Amazon Quicksight with no code required, replicating 76 fields from your Chats pipeline on a configurable schedule ranging from every 5 minutes to daily updates.

Business teams can analyze conversation duration, response times, and satisfaction ratings without waiting for IT support. Simply select your data source, choose Amazon Quicksight as your destination, and define which metrics matter most for your customer service strategy.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk Chat (Zopim) data available in Amazon Quicksight

Each item below is automatically replicated by Kondado from Zendesk Chat (Zopim) into Amazon Quicksight — no schema setup, no manual mapping.

1
available pipeline
76
extractable fields
∞
Auto-refresh

Available integrations

Chats
Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

The Chats pipeline brings 76 fields of conversation data into Amazon Quicksight, enabling deep analysis of your support operations. You can build visualizations showing average response times by agent, track chat duration trends to optimize staffing schedules, and monitor satisfaction ratings across different customer segments. By combining visitor session data with agent performance metrics, you create comprehensive reports that help managers identify coaching opportunities, celebrate top performers, and make data-driven decisions about resource allocation without any manual data preparation.

Try out all the features for free for 14 days

How to create Zendesk Chat (Zopim) dashboards in Amazon Quicksight

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk Chat (Zopim) to Kondado

Authorize your Zendesk Chat (Zopim) account in Kondado by entering your credentials and selecting the Chats pipeline containing your conversation history and performance metrics.

2
Choose Amazon Quicksight as destination

Select Amazon Quicksight from the available destinations to receive your chat data, or explore alternatives like Power BI or Looker Studio if your team uses different visualization tools.

3
Configure refresh and build dashboards

Set your preferred update frequency from 5 minutes to daily, then start creating visualizations in Amazon Quicksight using the 76 available fields to monitor agent performance and customer satisfaction trends.

Access Zendesk Chat (Zopim) data in Amazon Quicksight and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk Chat (Zopim) data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk Chat (Zopim) > Airtable
Alteryx
Zendesk Chat (Zopim) > Alteryx
Amazon Quicksight
Zendesk Chat (Zopim) > Amazon Quicksight
BIMachine
Zendesk Chat (Zopim) > BIMachine
Cortex
Zendesk Chat (Zopim) > Cortex
Data Studio
Zendesk Chat (Zopim) > Data Studio
Geckoboard
Zendesk Chat (Zopim) > Geckoboard
Grafana
Zendesk Chat (Zopim) > Grafana
IBM Cognos Analytics
Zendesk Chat (Zopim) > IBM Cognos Analytics
Klipfolio
Zendesk Chat (Zopim) > Klipfolio
Looker Studio
Zendesk Chat (Zopim) > Looker Studio
Looker
Zendesk Chat (Zopim) > Looker
Looqbox
Zendesk Chat (Zopim) > Looqbox
Metabase
Zendesk Chat (Zopim) > Metabase
Microstrategy
Zendesk Chat (Zopim) > Microstrategy
Pentaho
Zendesk Chat (Zopim) > Pentaho
Power BI
Zendesk Chat (Zopim) > Power BI
Qlik Cloud Analytics
Zendesk Chat (Zopim) > Qlik Cloud Analytics
Qlik Sense
Zendesk Chat (Zopim) > Qlik Sense
Qlik
Zendesk Chat (Zopim) > Qlik
QlikView
Zendesk Chat (Zopim) > QlikView
Redash
Zendesk Chat (Zopim) > Redash
Superset
Zendesk Chat (Zopim) > Superset
Tableau
Zendesk Chat (Zopim) > Tableau
BI TOTVS
Zendesk Chat (Zopim) > BI TOTVS
Zoho Analytics
Zendesk Chat (Zopim) > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk Chat (Zopim) data in Amazon Quicksight automatically

How do I connect Zendesk Chat (Zopim) to Amazon Quicksight without coding? ▼
Start by adding Zendesk Chat (Zopim) as a data source in your Kondado account using your Zendesk credentials. Once connected, select Amazon Quicksight as your destination and choose the Chats pipeline to begin replicating your conversation data automatically.
What customer service KPIs can I track in Amazon Quicksight using Zendesk Chat data? ▼
You can track essential metrics including average response time, chat duration, and customer satisfaction ratings for each interaction. The pipeline also includes agent names and visitor details, allowing you to analyze performance by team member and understand customer behavior patterns.
How often does my Zendesk Chat data update in Amazon Quicksight? ▼
Kondado offers a configurable schedule so you can choose updates as frequent as every 5 minutes or as spaced as daily refreshes. This flexibility lets you balance having current data for urgent decisions with processing efficiency for routine reporting.
Can I share Zendesk Chat dashboards with my team in Amazon Quicksight? ▼
Yes, once your data flows into Amazon Quicksight, you can leverage its built-in sharing features to distribute dashboards across your organization. Team members can view reports without needing access to the original Zendesk Chat account or understanding the data replication setup.
Do I need a pre-built template to start visualizing Zendesk Chat data? ▼
No templates are required, you can build custom dashboards from scratch using the 76 fields available in the Chats pipeline. Start with simple visualizations like satisfaction score trends or agent response time comparisons, then expand as your reporting needs grow.
What specific chat metrics are available in the Chats pipeline? ▼
The Chats pipeline contains comprehensive conversation data including unique identifiers, visitor and agent names, session timestamps, duration metrics, and satisfaction ratings. These fields support both high-level overview dashboards and detailed drill-down analysis of individual support interactions.
Can I combine Zendesk Chat data with other sources in Amazon Quicksight? ▼
Absolutely, Amazon Quicksight allows you to blend your Zendesk Chat data with information from other platforms connected through Kondado. Consider combining chat metrics with sales data from Google Sheets or BigQuery to understand how support quality impacts revenue.

Try out all the features for free for 14 days