Connect Zendesk Chat (Zopim) to Qlik Cloud Analytics: Dashboards in Minutes
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Visualize Zendesk Chat (Zopim) Data in Qlik Cloud Analytics
To visualize Zendesk Chat (Zopim) data in Qlik Cloud Analytics, connect the data source on Kondado and configure automated replication on your preferred schedule. Business users, marketing teams, and operations teams can access comprehensive support metrics and customer interaction data without requiring technical knowledge of APIs or complex database configurations. Simply select the available pipelines, such as Chats, and send the data directly to Qlik Cloud Analytics where it can be transformed into actionable visual insights. This connection allows data analysts to track key performance indicators on a configurable schedule, facilitating strategic decisions about customer service operations.
Kondado replicates Zendesk Chat (Zopim) data including chat duration, average response time, and satisfaction ratings to Qlik Cloud Analytics on a configurable schedule, enabling data analysts to monitor support performance in custom dashboards without manual intervention.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
The combination of Zendesk Chat (Zopim) and Qlik Cloud Analytics allows your operations team to analyze valuable metrics such as conversation duration, visitor names, agent names, and detailed session data. The Chats pipeline enables sales leaders to identify support patterns and discover concrete customer service improvement opportunities. Visualizing this information in Qlik Cloud Analytics facilitates quick, informed decisions about team allocation, agent training, and optimization of communication processes. This allows adjusting support strategies based on actual interaction data.
Try out all the features for free for 14 days
Zendesk Chat (Zopim) data available in Qlik Cloud Analytics
Available integrations
| Integration | Description |
|---|---|
| Chats | Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data. |
Try out all the features for free for 14 days
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