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Connect Zendesk Chat (Zopim) to Pentaho: Dashboards in Minutes

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Connect Zendesk Chat (Zopim) to Pentaho

Connecting your Zendesk Chat (Zopim) account to Pentaho allows you to transform customer support conversations into actionable business intelligence. Kondado provides a direct connection that replicates your chat data on a configurable schedule, ensuring your Pentaho reports always reflect the latest customer interactions. You can analyze response times, agent performance, and customer satisfaction without writing a single line of code.

1
available pipeline
76
extractable fields
  • ✓No code, no spreadsheets
  • ✓Auto-refreshed data
  • ✓14-day free trial
Connect Zendesk Chat (Zopim) now →

Try out all the features for free for 14 days

Business teams use these insights to identify peak support hours, optimize agent allocation, and improve customer satisfaction scores. By visualizing chat duration and response metrics in Pentaho, managers can make data-driven decisions that enhance service quality and operational efficiency across their support operations. The automated data flow eliminates manual reporting tasks, letting you focus on strategic improvements rather than data preparation.

With Kondado, you can replicate 76 fields from your Zendesk Chat (Zopim) Chats pipeline directly into Pentaho, updating every 5 minutes or on any schedule you choose, to build comprehensive customer service reports that help optimize team performance and improve customer experience.

Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required

Try out all the features for free for 14 days

Available data

Zendesk Chat (Zopim) data available in Pentaho

Each item below is automatically replicated by Kondado from Zendesk Chat (Zopim) into Pentaho — no schema setup, no manual mapping.

1
available pipeline
76
extractable fields
∞
Auto-refresh

Available integrations

Chats
Chats table includes information such as duration, average response time, and satisfaction rating. Fields include id, visitor name, agent name, and session data.
Full docs on the wiki → Start free trial →

Try out all the features for free for 14 days

Available Data for Pentaho Reporting

With the Chats pipeline, you can visualize detailed conversation metrics including visitor names, agent assignments, and session durations to understand exactly how your team handles customer inquiries. Track average response times and satisfaction ratings to identify your top-performing agents and spot opportunities for coaching. By combining this data in Pentaho, you create unified reports that show chat volume trends alongside resolution quality, helping you balance speed with service excellence. Operations teams can monitor wait times during peak periods and adjust staffing proactively, while marketing teams analyze visitor behavior patterns to improve website engagement strategies.

Try out all the features for free for 14 days

How to create Zendesk Chat (Zopim) dashboards in Pentaho

Visualize your data automatically — no spreadsheet exports or custom scripts.

1
Connect Zendesk Chat (Zopim)

Add Zendesk Chat (Zopim) as a data source in Kondado by entering your Zendesk credentials and selecting the Chats pipeline you want to replicate.

2
Select Pentaho Destination

Choose Pentaho as your destination to send chat data, or explore other options like Power BI, Google Sheets, or BigQuery for different visualization needs.

3
Configure Refresh and Build

Set your preferred update frequency from 5 minutes to daily, then start building Pentaho reports that visualize agent performance and customer satisfaction metrics.

Access Zendesk Chat (Zopim) data in Pentaho and combine it with dozens of other data sources

If the source you want is not listed, drop us a chat message. We love to add new sources!

55pbx
55pbx
ActiveCampaign
ActiveCampaign
Google Ads
Google Ads
Amazon S3
Amazon S3
api4com
api4com
Apple App Store
Apple App Store
ASAAS
ASAAS
AWS CloudWatch Metrics
AWS CloudWatch Metrics
Azure Table Storage
Azure Table Storage
BigQuery
BigQuery
Bing
Bing
Bitrix24 CRM
Bitrix24 CRM
Bling!
Bling!
Blip (take)
Blip (take)
ClickUp
ClickUp
Clockify
Clockify
ContaAzul
ContaAzul
Criteo
Criteo
E-goi
E-goi
EADBOX
EADBOX
Exact Sales
Exact Sales
Facebook Ads
Facebook Ads
Facebook
Facebook
Fatura Simples
Fatura Simples
Freshdesk
Freshdesk
FTP
FTP
Google Analytics GA4
Google Analytics GA4
Google Cloud Storage
Google Cloud Storage
Google Play Store
Google Play Store
Google Search Console
Google Search Console
Google Sheets
Google Sheets
Granatum
Granatum
Hi Platform
Hi Platform
Hotmart
Hotmart
Hubspot
Hubspot
Huggy
Huggy
InfluxDB v1
InfluxDB v1
Infusionsoft (Keap)
Infusionsoft (Keap)
Instagram Ads
Instagram Ads
Instagram
Instagram
Jira
Jira
Linkedin
Linkedin
Loja Integrada
Loja Integrada
MailChimp
MailChimp
Mandrill
Mandrill
Mautic
Mautic
Meetime
Meetime
Mercado Libre
Mercado Libre
Meta Ads
Meta Ads
Microsoft Ads
Microsoft Ads
Microsoft Advertising
Microsoft Advertising
Mixpanel
Mixpanel
monday.com
monday.com
MongoDB
MongoDB
Movidesk
Movidesk
MySQL (& MariaDB)
MySQL (& MariaDB)
NectarCRM
NectarCRM
Notion
Notion
Nuvemshop (Tiendanube)
Nuvemshop (Tiendanube)
Olist Tiny
Olist Tiny
Omie
Omie
Oracle
Oracle
Pagar.me
Pagar.me
Pinterest Ads
Pinterest Ads
Pipedrive
Pipedrive
Pipefy
Pipefy
PipeRun
PipeRun
Ploomes
Ploomes
PostgreSQL
PostgreSQL
Pushwoosh
Pushwoosh
RDStation CRM
RDStation CRM
RDStation
RDStation
Recruiterbox
Recruiterbox
Salesforce Marketing Cloud (Exact Target)
Salesforce Marketing Cloud (Exact Target)
Salesforce
Salesforce
SenseData
SenseData
Shopify
Shopify
SQLServer
SQLServer
Stilingue
Stilingue
Superlogica
Superlogica
Sympla
Sympla
Taboola
Taboola
Tangerino
Tangerino
TikTok Ads
TikTok Ads
TikTok Organic
TikTok Organic
Tiny ERP
Tiny ERP
Toggl
Toggl
Tray
Tray
Trello
Trello
Twilio
Twilio
VNDA
VNDA
VTEX
VTEX
Wake Commerce
Wake Commerce
Webhook
Webhook
Wootric
Wootric
WordPress
WordPress
X Ads
X Ads
YouTube
YouTube
Zeeng
Zeeng
Zendesk Chat (Zopim)
Zendesk Chat (Zopim)
Zendesk
Zendesk

Visualize Zendesk Chat (Zopim) data in other BI tools

If the software you need is not listed, drop us a messagem. You can use almost every tool

Airtable
Zendesk Chat (Zopim) > Airtable
Alteryx
Zendesk Chat (Zopim) > Alteryx
Amazon Quicksight
Zendesk Chat (Zopim) > Amazon Quicksight
BIMachine
Zendesk Chat (Zopim) > BIMachine
Cortex
Zendesk Chat (Zopim) > Cortex
Data Studio
Zendesk Chat (Zopim) > Data Studio
Geckoboard
Zendesk Chat (Zopim) > Geckoboard
Grafana
Zendesk Chat (Zopim) > Grafana
IBM Cognos Analytics
Zendesk Chat (Zopim) > IBM Cognos Analytics
Klipfolio
Zendesk Chat (Zopim) > Klipfolio
Looker Studio
Zendesk Chat (Zopim) > Looker Studio
Looker
Zendesk Chat (Zopim) > Looker
Looqbox
Zendesk Chat (Zopim) > Looqbox
Metabase
Zendesk Chat (Zopim) > Metabase
Microstrategy
Zendesk Chat (Zopim) > Microstrategy
Pentaho
Zendesk Chat (Zopim) > Pentaho
Power BI
Zendesk Chat (Zopim) > Power BI
Qlik Cloud Analytics
Zendesk Chat (Zopim) > Qlik Cloud Analytics
Qlik Sense
Zendesk Chat (Zopim) > Qlik Sense
Qlik
Zendesk Chat (Zopim) > Qlik
QlikView
Zendesk Chat (Zopim) > QlikView
Redash
Zendesk Chat (Zopim) > Redash
Superset
Zendesk Chat (Zopim) > Superset
Tableau
Zendesk Chat (Zopim) > Tableau
BI TOTVS
Zendesk Chat (Zopim) > BI TOTVS
Zoho Analytics
Zendesk Chat (Zopim) > Zoho Analytics

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Frequently Asked Questions (FAQ)

Answers about visualizing Zendesk Chat (Zopim) data in Pentaho automatically

How do I connect Zendesk Chat (Zopim) to Pentaho using Kondado? ▼
Start by adding Zendesk Chat (Zopim) as a data source in your Kondado account using your Zendesk credentials. Then select Pentaho as your destination and choose which data pipelines you want to replicate. The connection requires no coding or complex configuration, so you can begin importing chat data within minutes.
What customer service KPIs can I track in Pentaho with Zendesk Chat data? ▼
You can monitor average response time, chat duration, customer satisfaction ratings, and agent performance metrics using the Chats pipeline. Track total conversations per agent, first response times, and resolution quality to identify training needs and recognize high performers. These metrics help you optimize staffing levels and improve overall customer experience.
How often does Zendesk Chat data update in my Pentaho reports? ▼
Kondado updates your data on a configurable schedule that you control, with options ranging from every 5 minutes to daily updates. You choose the frequency based on your reporting needs, ensuring your Pentaho dashboards reflect recent customer interactions without overwhelming your system. This keeps your reports current while maintaining optimal performance.
Can I share Zendesk Chat dashboards with my team in Pentaho? ▼
Yes, once you build your dashboards in Pentaho, you can share them with team members through Pentaho's native sharing features. Your colleagues can view customer service metrics, agent performance data, and chat analytics without needing access to the underlying Kondado configuration. This makes it easy to distribute insights across your organization.
Do I need technical skills to replicate Zendesk Chat data to Pentaho? ▼
No coding or technical expertise is required to set up the connection between Zendesk Chat and Pentaho. Kondado handles the data replication process automatically after you configure your credentials and select your preferred update schedule. Business users can manage the entire setup without involving IT teams or developers.
What types of custom dashboards can I build with Zendesk Chat data in Pentaho? ▼
You can create agent performance dashboards showing response times and satisfaction scores, operational reports tracking chat volume by hour or day, and customer experience views analyzing session durations. Build visualizations that compare team efficiency across different shifts or identify peak support periods to optimize staffing. Since no pre-built templates exist, you design exactly what your business needs.

Try out all the features for free for 14 days