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Connecting your 55pbx call center data to Pentaho is simple with Kondado. Our platform provides a direct integration that lets business teams replicate data from your 0800 and 4003 operations without technical complexity or intermediate databases. You can configure automated updates to run every 5 minutes, hourly, or daily based on your reporting needs, ensuring your Pentaho dashboards always reflect current call center activity. This approach eliminates manual data exports and empowers operations teams to focus on analyzing call performance rather than preparing spreadsheets.
Kondado enables non-technical teams to transform 55pbx call records and agent status data into actionable Pentaho reports without writing code or managing servers. By automating data replication on a configurable schedule, marketing and operations teams gain immediate visibility into call costs, agent productivity, and customer interaction patterns to make faster business decisions.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With Kondado, you can replicate two essential pipelines from 55pbx directly into Pentaho: Calls and Agent Status. The Calls pipeline brings detailed information about every customer interaction, including call duration, costs, and disconnection types, while the Agent Status pipeline tracks agent availability, pause reasons, and queue performance.
Combining these datasets in Pentaho allows operations managers to identify peak call hours, calculate true cost per interaction, and optimize agent scheduling based on actual pause patterns. Marketing teams can correlate call volume with campaign timing, and supervisors can monitor team productivity through visual dashboards that update automatically on your chosen schedule.
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| Integration | Description |
|---|---|
| Calls | Table contains data about calls, including call ID, call cost, and total duration. Information such as user name and disconnection type is also available. |
| Agent Status | Table presents agent status, including user name, action duration, and pause reason. Information about the queue and remaining pause time is also included. |
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Visualize your data automatically — no spreadsheet exports or custom scripts.
Add 55pbx to Kondado by entering your account credentials and selecting the pipelines you want to replicate, such as Calls and Agent Status.
Choose Pentaho from the available destinations to establish a direct integration that sends your 55pbx data without requiring intermediate databases or complex configuration.
Create your call center visualizations in Pentaho and set your preferred update frequency, whether every 5 minutes for active monitoring or daily for summary reports.
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Try out all the features for free for 14 days