Connect Freshdesk to Pentaho: Dashboards in Minutes
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Visualize Freshdesk Data in Pentaho
Kondado connects your Freshdesk account directly to Pentaho without requiring technical setup or intermediate databases. Simply select your data source, choose which information to replicate, and start building visual reports in minutes. Your support team metrics flow automatically into Pentaho on a schedule you configure, keeping your dashboards current without manual exports or complex preparation.
Kondado offers a direct integration between Freshdesk and Pentaho that replicates 87 fields across 4 pipelines including Agents, Contacts, and Tickets data on a configurable schedule. This means your customer service metrics stay synchronized with your visualization tool, enabling faster decision-making based on current ticket volumes, individual agent performance, and emerging customer support trends.
Our prices start from $19 USD/month, and you can try Kondado for free for 14 days with no credit card required
With Kondado, you can combine Freshdesk’s Agents, Contacts, and Tickets pipelines to create comprehensive customer service dashboards in Pentaho. Analyze agent availability alongside ticket priority levels to optimize workforce allocation during peak hours, or correlate contact information with support history to identify your most valuable customers requiring priority attention. These visualizations help operations teams spot bottlenecks in ticket resolution, track custom field trends from your specific workflows, and measure response time patterns without depending on technical teams to prepare the data manually.
Try out all the features for free for 14 days
Freshdesk data available in Pentaho
Available integrations
| Integration | Description |
|---|---|
| Agents | Table contains information about agents, including ID, name, email, availability status, and last updated timestamp. |
| Contacts | Table presents contact data, such as ID, name, phone, email, and creation timestamp. |
| Tickets | Table includes ticket details, such as ID, subject, status, priority, and creation and updated timestamps. |
| Tickets: custom fields | Table presents custom fields of tickets, including unique ticket ID and associated tags. |
Try out all the features for free for 14 days
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